Branch Manager - Miller Branch

Howard County Library System•Ellicott City, MD

2h•$77,040 - $135,091•Onsite

About The Position

You are the dynamic leader of a team of extraordinary people who are the heart and soul of the Miller Branch. You guide them as they get to know our diverse community, provide an extraordinary customer experience, and make the magic happen behind the scenes. You are welcoming and create a sense of belonging and fun. You earn trust by supporting and developing your staff to be the best they can be. You create and maintain an environment of inclusion, diversity, and respect for your staff. Whether working directly with customers or behind the scenes, our remarkable team is committed to education that aids in the dismantling of unjust systems and creating a more equitable and just society for all people. As such, we work to ensure that this mission achieves our racial and social equity goals in all that we do. We are seeking highly motivated Branch Manager to join our Miller Branch team! Candidates from traditionally underrepresented communities are encouraged to apply! We offer a friendly, collaborative work environment and a generous benefits package including 15 paid holidays and your birthday off. Interested in joining our team?

Requirements

Master’s degree (or Bachelor’s degree and equivalent work experience)
Minimum of five years of increasingly responsible supervisory experience managing a diverse staff
Minimum four years professional experience in a public library, bookstore or customer service setting
Demonstrated experience and proven ability to work collegially and collaboratively with people of diverse backgrounds
Demonstrated ability to use sound judgment and diplomacy
Demonstrated ability to motivate people, and to lead committees, and small and large groups
Team building talent
Outstanding management skills
Superior writing and public speaking ability
Tech savvy – proficient in Microsoft Office Suite and social media
Ability to articulate and convey HCLS’ overall curriculum and vision to staff, the public, and funding authorities
Demonstrated ability to be positive, adaptable, and forward thinking
Demonstrated ability to develop and maintain effective, collaborative working relationships with diverse groups, including staff, the library community, government leaders and the public
Current valid driver’s license

Nice To Haves

Candidates from traditionally underrepresented communities are encouraged to apply!

Responsibilities

Enthusiastically direct, oversee, and manage the curriculum, activities, events and day-to-day Branch operations to advance public education for everyone
Lead the creation, implementation, evaluation and overall execution of all Branch functions, performance/service plan to promote public education
Establish Branch culture by modeling HCLS vision, fostering positive working relationships, and encouraging creativity and camaraderie on a daily basis
Ensure service, instruction and research adhere to HCLS’ customer service philosophy
Motivate staff to achieve HCLS’ seven internal pillars (Authentic Values, Strategic Vocabulary, Everyone a Leader, Winning Teamwork, Community Partnerships, The Power of Us, and Fiercely Loyal Customers)
Ensure staff meets or exceeds the job performance expectations set forth in Achieving Excellence
Collaborate with Branch Leadership Team and staff to ensure daily operations exceed customer service expectations
Collaborate with managers at all levels to advance customer service and experience
Serve as a conduit for communicating to staff, ensuring that employees are well informed on a continuous basis
Identify staff educational needs and resources to address them
Develop and teach classes
Have a thorough understanding of, and ability to perform all Branch functions, filling in as needed
Oversee and participate in the Branch’s role in A+ Partners in Education
May serve as an A+ liaison and/or on the A+ Advisory Committee
Serve on HCLS systemwide committees
Proactively seek solutions to concerns and issues raised relating to the public
Perform ongoing evaluation of Branch materials and makes recommendations to, and collaborates with, Materials Management to maximize borrowing
Take pride in the appearance of all public areas of the Branch and ensure it reflects HCLS’ vision and culture
Seek out and initiate opportunities to partner with other community leaders and organizations to promote HCLS’ educational mission and its racial and social equity goals
Represent HCLS on miscellaneous committees and boards and at county-wide events
Perform other duties as assigned
Adhere to all policies and procedures