UNION CITY & TEKONHSA BRANCH MANAGER

Southern Michigan Bank & Trust•Union City, MI

3d•Onsite

About The Position

The Branch Manager is responsible for promoting and supporting the strategic plan and mission of Southern Michigan Bank & Trust. This role guides a high-performing branch team toward continued success, providing exceptional customer service while developing and retaining customer relationships. The Branch Manager oversees all branch operations, ensures compliance with bank policies and regulations, maintains a profitable and efficient office, and provides ongoing training, guidance, and communication to staff.

Requirements

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Deal with internal as well as external customers, in a positive, “Quality Customer Service” manner.
Open, willing to assist approach to work is expected along with the ability to work beyond their normal job duties as the situation requires.
Interpersonal and problem-solving skills are required.
This position will have access to highly confidential information that must be handled in a professional manner.

Nice To Haves

Bachelor’s degree preferred, or equivalent combination of education and experience.
3-5 years of banking experience is preferred, including staff leadership responsibilities.
Leadership and branch operations experience preferred.

Responsibilities

Provide daily leadership and oversight for all branch operational functions
Manage branch profitability, growth, and performance metrics, including the retention and expansion of deposits, appropriate budgeting, and development of customer relationships
Lead, coach, and develop branch employees to achieve service, sales, and operational excellence
Analyze local market trends and identify current and prospective sales opportunities to drive branch growth
Promptly address employee performance needs and customer satisfaction issues, ensuring quality service standards are maintained
Ensure strict adherence to bank policies, regulatory requirements, security procedures, and risk mitigation practices
Build and maintain strong relationships with customers, businesses, and community partners to enhance the bank’s presence
Engage in community involvement and business development activities to expand branch visibility and generate new opportunities
Manage multiple priorities in fast paced environment while maintaining confidentiality and protecting the bank’s interest
Supervise branch staff