Branch Manager
Family Resource Home Care•Ellensburg, WA
•$80,169 - $85,000•Hybrid
About The Position
We are currently hiring a Branch Manager for our Ellensburg, WA office! At Family Resource Home Care, we provide assistive and personal care services to our clients in their homes, supported by our award-winning team of caregivers.
Requirements
- Bachelor’s degree (or extensive industry and management experience).
- 2-5 years of managing a team of 5 or more individuals.
- Strong customer service, communication, problem-solving, and attention to detail.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
Nice To Haves
- Background in a home care and/or healthcare setting (preferred but not required).
- Healthcare Management Degree: Helpful for understanding industry standards.
Responsibilities
- Supervise and Develop Staff: Train and support branch administrative staff to ensure optimal performance.
- Act as Main Point of Contact: Manage all HQ communications, including billing and payroll audits.
- Ensure Compliance: Train branch staff on company policies and procedures to comply with all state and federal regulations.
- Perform Client Assessments: Conduct intakes, assessments, care planning, and ongoing supervision as needed.
- Assist Staffing Supervisors: Help schedule caregivers with clients as needed.
- Conduct Quality Audits: Perform periodic audits to ensure thorough documentation and follow-up.
- Promote Satisfaction: Strive to achieve high satisfaction levels among clients and employees.
- Resolve Concerns: Work with office staff to address escalated client or caregiver issues.
- Align Marketing Efforts: Ensure marketing strategies align with branch capacity and goals.
Benefits
- Unlimited PTO
- 11 Paid Holidays
- Medical, dental, vision, and prescription options
- Company-paid life and AD&D insurance
- 401(k) Plan with company matching
- Health Savings Account
- Employee Assistance Program
- Company-provided computer and office setup
- Weekly training meetings, annual summits, and continuous coaching
- Bonus Program
- Comprehensive In-Person Training (travel expenses, including airfare, hotel accommodations, meals, and stipend, are fully covered)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
