Branch Manager, Gulfport MS

Sunbelt Federal Credit Union • Gulfport, MS

14h • Hybrid

About The Position

Under the direction and supervision of the VP of Branch Sales and Operations, guides branch office staff in providing quality service to members in the areas of account transactions, loan applications, new accounts, and solving problems within established policies and guidelines. Travel will be required during training, which will be conducted in Hattiesburg, MS and will last approximately 1 month. Sunbelt Federal Credit Union team members enjoy competitive salaries and a wide range of benefits.

Requirements

• Two to four years of supervisory experience in a credit union setting required.
• Full working knowledge of PC applications (Word, Excel, MS Outlook).
• Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.).
• Well-developed interpersonal skills required for supervising the branch staff and projecting a positive and professional image as a representative of the credit union.
• Ability to work effectively and productively with others, balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, able to build morale and group commitments to goals and objectives, supports everyone's efforts to succeed, recognizes accomplishments of other team members.
• Demonstrate initiative, self-confidence, resiliency, and a willingness to take responsibility for personal actions.
• Utilize effective processes to make decisions.
• Job requires being reliable, responsible, and dependable and fulfilling obligations.
• Ability to achieve extraordinary business results through people exhibits confidence in self and others, inspires and motivates others to perform well.
• Effectively influences actions and opinions of others, inspires respect and trust, accepts feedback from others.
• Provide vision and inspiration to peers and subordinates, give appropriate recognition to others, display passion and optimism, and mobilize others to fulfill the vision.
• Organize time and resources to meet deadlines and accomplish all work assignments.
• Demonstrate proficiency, ability, and core competencies as required for the position.
• Impeccable Business Ethics – treat people with respect, keep commitments, inspire the trust of others, work with integrity and ethically, and uphold organizational values.
• Ability to express ideas and thoughts verbally and in written form, exhibit good listening and comprehension, keep others adequately informed, select and use appropriate communication methods.
• Encourage open communication, confront demanding situations, maintain objectivity, keep emotion under control, use negotiation skills to resolve the conflict.
• Require innovative and original thinking and creativity, meet challenges with resourcefulness, generate suggestions for improving work, develop innovative approaches and ideas, present ideas and information in a manner that gets others' attention.
• Performance Coaching - Define responsibilities and expectations, set goals and objectives, give timely performance feedback, motivate for increased results, recognize contributions, and encourage training and development.
• Must possess strong basic math skills, accuracy, and attention to detail.
• Must demonstrate an ability to understand and implement changing policies and procedures.
• Exceptional oral and written communication skills required.
• Computer Skills – MS Word, Excel, Outlook, and PowerPoint.
• Must possess interpersonal skills including courtesy, tact, and diplomacy as they are essential elements of the job.
• Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Must be proficient in Microsoft Word, Excel, as well as use of internet and e-mail.
• Must be familiar with home banking and bill paying services.
• Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must successfully complete BSA training as required
• Employee must be bondable (insurable)
• U.S. Citizenship
• Successfully passing a background investigation

Nice To Haves

• Post-secondary coursework preferred.
• May require travel for training as required by the credit union.

Responsibilities

• Develops and assigns measurable service and sales goals to staff and tracks and monitors results.
• Ensures the member experience is courteous, attentive, and efficient at all times, and all member relations are resolved quickly and efficiently.
• Maintains a highly motivated, well-trained staff.
• Schedules office staff, including PTO and all other time off, to ensure adequate staffing for efficient branch operation.
• Maintains timecards and time sheets for all branch staff.
• Evaluates the job performance of branch office staff to ensure quality of work and service to members.
• Maintains and re-orders office equipment and supplies inventory.
• Ensures that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Monitors office activity, including the number of transactions, volume, teller errors, loan volume, teller and loan personal sales, new accounts, etc.
• Performs Loan Processor duties, including loan interviewing and processing.
• Completes all title paperwork, researches loan values and researches vehicle history reports.
• Assists members in solving account problems.
• Creates and maintains a cross-selling environment within the branch.
• Balances, replenishes and maintains ATMs.
• Oversees safe deposit box rentals and maintains computer-generated fee for annual rental.
• Assists in performing various member transactions including opening and closing accounts (checking, savings, Share Certificates, IRAs) withdrawals, transfers, etc.
• Counsels members with financial problems.
• Understands and is accountable for executing all job functions (and subordinates’ job functions) in a way that is consistent with all requirements of BSA, OFAC and the USA Patriot Act/Customer Identification Program (CIP).
• Coaches and develops branch staff pertaining to job performance.
• Is knowledgeable of and able to complete all duties of the USR.
• Exercises prudent care when making decisions to benefit members and protect the credit union from loss.
• Performs as a leader who interacts with staff and members to ensure fair and unbiased treatment of all.
• Manages security and safety for the branch, with responsibility to maintain the alarm system and to alert staff of any changes.
• Ensures application of and compliance with established credit union policies and procedures.
• Resolves difficult member issues and exercises authority to make appropriate exceptions to policy and procedure.
• Supports the credit union’s vision and philosophy and actively participates in training sessions and special promotions.
• Seeks out, trains, and mentors potential candidates for leadership positions within the credit union.
• Remains informed of credit union products, services, procedures, new developments, and knowledge of the competition and their products.
• Implements innovative programs and services in the branch.
• Manages branch facilities, with responsibility for its overall physical maintenance.
• Produces and mails adverse action notices.
• Other duties as assigned.

Benefits

• Medical, dental and vision insurance
• 401(k) Retirement Plan with 100% match on the first 6% contributed by you and profit shares
• Paid Federal Holidays
• Employee Education Assistance Program (Tuition Reimbursement)
• PTO (Paid time off)
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager