Branch Manager (Spv)
About The Position
The Branch Manager oversees sales, service, staffing, operations, and community engagement for a bank branch. The role drives the branch’s sales and service processes, supports the development and achievement of retail goals, and ensures quality customer service. The manager builds profitable client relationships, promotes retail banking products, develops business opportunities, and monitors the branch’s performance within its market and region. The position also oversees branch personnel development and training, transaction authorization, audit integrity, risk management, security, deposit-related functions, and the maintenance of the branch’s facilities and equipment. The manager participates in community activities to promote the bank and conducts annual employee performance reviews.
Requirements
- Bachelor’s degree from a four-year college or university; or five to six years of related experience and/or training; or an equivalent combination of education and experience.
Responsibilities
- Drive all aspects of the branch’s sales and service processes.
- Participate in developing retail goals and sales targets for self and staff, and hold staff accountable for sales and referral performance.
- Plan and facilitate sales meetings to discuss results, referrals, and product promotions.
- Oversee delivery of quality customer service through personal contact with customers and prospects.
- Assist customers with inquiries and information requests, and resolve concerns involving deposit and loan products and services.
- Motivate and coach staff to achieve assigned goals.
- Develop and implement prospecting plans, including calls on maturing accounts, sales leads, referrals, new accounts, and other opportunities; track results and follow up.
- Identify sales opportunities and establish profitable client relationships.
- Promote, explain, and sell retail banking products, and ask clients for referrals.
- Develop new business opportunities and potentially conduct outside sales calls.
- Analyze the client base and competitive environment in the market area.
- Monitor and adjust programs to achieve branch and regional goals.
- Authorize transactions in accordance with bank policy, including deposits, withdrawals, check cashing, and wire transfers.
- Address and resolve client concerns and inquiries.
- Ensure accountability for branch audit integrity, risk management, and security.
- Maintain thorough knowledge of all retail products.
- Train staff on product knowledge, sales, referrals, customer service, policies, and procedures.
- Oversee special deposit-related functions, including the needs of large depositors and business clients.
- Retain large withdrawals and prevent account closures.
- Participate in community activities and encourage staff participation to increase public awareness of the bank and create a positive impression.
- Monitor branch personnel’s knowledge and skills to identify development and training needs.
- Work with corporate training personnel on developing training programs as needed.
- Oversee maintenance of the office building, grounds, equipment, and fixtures.
- Conduct annual employee performance reviews, measuring performance against objectives and building motivation and commitment.
Benefits
- Competitive salary
- Personal paid time off, as eligible
- 401(k), as eligible
- Employee Stock Option Plan, as eligible
- Fitness reimbursement
- Learning, development, and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
