Branch Manager

Watertown Savings Bank•Watertown, NY

8d•Onsite

About The Position

Watertown Savings Bank - Main Office Branch Manager OBJECTIVE: To maintain and oversee all daily branch operations while ensuring required tasks are completed and customer satisfaction is achieved. Assist branch employees in all aspects of their daily tasks as necessary. Utilizes knowledge and experience in exercising discretion and independent judgment in resolving problems and answering questions.

Requirements

Position requires sedentary to medium physical demands.
Employee may exert up to 50 lbs of force occasionally, and/or up to 20 lbs. of force frequently or up to 10 lbs of force constantly to move objects.
Daily movement includes, but is not limited to holding, grasping, turning or otherwise working with hand or hands.

Responsibilities

Consistent and reliable attendance.
Open new accounts, CD’s, IRA’s, Checking, Savings, HSA’s, and Safe Deposit boxes.
Cross sell Bank products and services
Sell Gift Cards & Admin to set up new Users/reset passwords for employees
Maintain Instant Issue cards & inventory/supplies (Set up new employees/reset & unlock passwords)
Review Hold Notices as needed
Process matured CD’s/IRA’s
Complete IRA contributions & distributions/ Rollover Requests/ Beneficiary IRA’s
Operates a cash drawer when necessary
Set up Online Banking, Bill Pay, Mobile Banking, E-statements
Provides customer service in person as well as over the phone
Replies to Banno Chats to assist customers
Completes research on 4-sight
Assist, manage and cross train staff
Balance the CD WIP
Accepts, processes CDAR/ICS requests
Review teller differences
Process wire transfer requests
Provide Notary Public Services
Provide Medallion Signature Guarantee
Performs other duties as assigned or requested
Handle customer complaints
Staff support for Tellers & CSR’s
Maintains weekly schedule for Teller’s & CSR’s at both Main & Accom Office
Complete Annual Performance Reviews with staff (anywhere from 12-15 staff under direct supervision)
Prepares and distributes weekly employee schedule
Weekly audit of instant issue machine
Balances and audits gift cards quarterly
Completes alarm test monthly
Completes a random vault and teller audit semi-monthly
Assist the Head Teller as needed with Branch Balancing, Vault Verification, End of Day Balancing
Makes customer calls to establish new business
Prepare and Perform Employee Annual Reviews (15-17 employees)
On call for after hour issues with alarms, ATM’s and other situations as they arise for all Bank owned premises.
On call for illnesses and unexpected outages at WSB Branches that may require staffing
Attends community functions and meetings to familiarize areas with WSB