Branch Manager - Ypsilanti

TRUE Community Credit Union•Ypsilanti Charter Township, MI

11d•Hybrid

About The Position

TRUE Community Credit Union is looking for a full-time Branch Manager to lead our Ypsilanti Branches and inspire a culture centered on exceptional member experiences, employee growth, and community impact. Whether you're coaching team members to reach their potential, helping members achieve their financial goals, or strengthening community relationships, you'll play a vital role in shaping experiences that leave a lasting impression. This full-time, exempt opportunity provides leadership oversight of TRUE Community Credit Union's Ypsilanti Branches located at 424 S. Mansfield St. and 1861 Whittaker Rd. This role requires regular on-site leadership presence at both locations and approximately 20% travel. As our Branch Manager, you'll lead and develop a high-performing team while fostering a culture focused on service, relationship building, and member financial well-being. You will oversee daily branch operations, staffing, scheduling, and workflow to ensure members receive exceptional service during every interaction. You'll establish goals, monitor performance, coach team members toward success, and hold employees accountable through meaningful development conversations and action plans. You will also serve as a trusted resource for staff, helping resolve member concerns, answering questions regarding products and services, and ensuring employees have the knowledge and confidence needed to succeed. In addition, you'll monitor branch performance and profitability, identify opportunities to improve efficiency through processes and technology, ensure compliance with policies and regulations, and represent TRUE within the community through outreach and engagement activities. Every day, you'll have the opportunity to inspire your team, deepen member relationships, and help create brighter financial futures.

Requirements

High school diploma or GED
3+ years of financial institution experience
Strong interpersonal, verbal, and written communication skills
Ability to coach, develop, and support a service-based sales culture
Proficiency with Microsoft Word, Excel, email/IM, and multiple technology platforms
Eligibility to register with the Nationwide Mortgage Licensing System & Registry (NMLS)

Nice To Haves

2+ years of direct leadership experience preferred
Knowledge of credit union operations and the credit union movement preferred

Responsibilities

Lead and develop a high-performing team
Foster a culture focused on service, relationship building, and member financial well-being
Oversee daily branch operations, staffing, scheduling, and workflow
Ensure members receive exceptional service during every interaction
Establish goals, monitor performance, and coach team members toward success
Hold employees accountable through meaningful development conversations and action plans
Serve as a trusted resource for staff, helping resolve member concerns
Answer questions regarding products and services
Ensure employees have the knowledge and confidence needed to succeed
Monitor branch performance and profitability
Identify opportunities to improve efficiency through processes and technology
Ensure compliance with policies and regulations
Represent TRUE within the community through outreach and engagement activities

Benefits

Medical; dental and vision benefits
401(k) with employer match and employer-funded defined contribution pension plan
Generous time off
paid holidays
paid time for your birthday
inclusion time to celebrate cultural and religious holidays
volunteer time
Annual bonus reward program
Company-paid short-term disability, long-term disability, and employee life insurance
Tuition reimbursement
Gym membership reimbursement