Branch Manager - Ypsilanti

TRUE Community Credit Union • Ypsilanti, MI

10d • $67,105 • Hybrid

About The Position

TRUE Community Credit Union is seeking a full-time Branch Manager to lead its Ypsilanti Branches. This role involves inspiring a culture focused on exceptional member experiences, employee growth, and community impact. The Branch Manager will coach team members, help members achieve financial goals, and strengthen community relationships, playing a vital role in shaping lasting impressions. The position offers a starting salary of $67,105.17, which increases with relevant experience, and a comprehensive benefits package.

Requirements

• High school diploma or GED
• 3+ years of financial institution experience
• Strong interpersonal, verbal, and written communication skills
• Ability to coach, develop, and support a service-based sales culture
• Proficiency with Microsoft Word, Excel, email/IM, and multiple technology platforms
• Eligibility to register with the Nationwide Mortgage Licensing System & Registry (NMLS)

Nice To Haves

• 2+ years of direct leadership experience
• Knowledge of credit union operations and the credit union movement

Responsibilities

• Lead and develop a high-performing team.
• Foster a culture focused on service, relationship building, and member financial well-being.
• Oversee daily branch operations, staffing, scheduling, and workflow to ensure exceptional member service.
• Establish goals, monitor performance, and coach team members toward success.
• Hold employees accountable through meaningful development conversations and action plans.
• Serve as a trusted resource for staff, helping resolve member concerns and answering questions about products and services.
• Ensure employees have the knowledge and confidence needed to succeed.
• Monitor branch performance and profitability.
• Identify opportunities to improve efficiency through processes and technology.
• Ensure compliance with policies and regulations.
• Represent TRUE within the community through outreach and engagement activities.
• Inspire the team, deepen member relationships, and help create brighter financial futures.

Benefits

• Medical, dental and vision benefits
• 401(k) with employer match
• Employer-funded defined contribution pension plan
• Generous time off
• Paid holidays
• Paid time for your birthday
• Inclusion time to celebrate cultural and religious holidays
• Volunteer time
• Annual bonus reward program
• Company-paid short-term disability
• Company-paid long-term disability
• Company-paid employee life insurance
• Tuition reimbursement
• Gym membership reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED