Branch Manager

Cornerstone Building Brands • Calgary, AB

37d • Onsite

About The Position

The Branch Manager is responsible for managing the overall day-to-day operations of the Ply Gem Canada Calgary branch. This includes P&L responsibility, sales revenue, service and distribution operations, and associate training and development. The role involves overseeing branch operations for profitability, achieving sales targets, and managing general office functions such as Accounts Payable, Credit & Collections, order entry, and customer service. The Branch Manager will focus on overall sales channel performance, aiming to improve client satisfaction according to Key Performance Indicators (KPIs). They will monitor various operational metrics, address root cause issues, and work with the Regional Sales Manager to develop and implement strategies for effective selling, promotion, customer education, and seamless customer service. The position also involves managing pricing and discounts, daily branch activities, customer relationships, and fostering positive relationships with the customer base. Communication of Ply Gem Canada policies and procedures, approval of expenses and credits, and effective communication of corporate goals to staff are key. The role includes overseeing the warehouse, freight, and inventory management to ensure sufficient turns. Responsibilities also extend to hiring, orientation, training, and development of all staff, ensuring facilities and equipment are kept in a clean and safe condition, and possessing complete knowledge of all Ply Gem Canada products and their functions. Fostering a proactive and positive working environment, working with senior management on product and process development, and driving efficiencies and continuous improvement initiatives are also part of the role. Security of the facility and contents is a responsibility, along with performing other duties as necessary. Occasional travel within Canada may be required.

Requirements

• Bachelor’s degree or equivalent industry experience – preferably in Business Management
• 2-5 years of previous management or supervisory experience – preferably in the construction industry
• previous P&L responsibility
• Proven leadership skills
• Effective written and verbal communication skills

Responsibilities

• Ensure all employee training is up to date, all safety practices are understood, and consistent safety practices are applied.
• Oversee branch operations for profitability
• Responsible for achieving branch sales targets
• Manage general office functions such as Accounts Payable, Credit & Collections, order entry, customer service, etc.
• Focus on overall sales channel performance, constantly looking for ways to improve client satisfaction according to agreed upon Key Performance Indicators (KPI’s).
• Monitor misc. categories such as RGA’s, Credits, DSO’s, Change Orders etc., and address root cause issues with corrective actions as necessary
• Work closely with Regional Sales Manager in planning and developing strategies and implementing programs to ensure effective selling, promotion, customer education and seamless customer service and satisfaction
• Monitor pricing and discounts to maximize opportunities
• Manage the daily activities in the branch including customer relationships
• Develop and maintain positive relationships with Ply Gem Canada customer base
• Knowledge and communication of Ply Gem Canada policies and procedures
• Approve all expenses and credits relating to the branch
• Effectively communicate corporate goals and objectives to staff
• Conduct branch meetings as required
• Oversee the warehouse and freight and manage inventory to ensure sufficient turns are achieved.
• Responsible for the hiring, orientation, training and development of all staff.
• Ensure Ply Gem Canada branch facilities and equipment are kept in a clean and safe condition
• Complete knowledge of all Ply Gem Canada products and their functions
• Foster a proactive and positive working environment to enhance Ply Gem Canada Branch operations
• Work with senior management and other departments towards the development of products and processes that will maximize future opportunities for the company as a whole.
• Responsible for efficiencies and continuous improvement initiatives.
• Responsible for security of the facility and all contents; this would include any existing outside storage areas.
• Perform other duties as necessary.
• Occasional travel within Canada may be required

What This Job Offers

• Job Type: Full-time
• Career Level: Manager