In Home Care - Branch Manager

Qualicare, San Diego•San Diego, CA

17d•$65,000 - $80,000•Hybrid

About The Position

The Branch Manager is responsible for overseeing the daily operations, growth, compliance, and financial performance of a licensed home care agency branch in San Diego. This leadership role ensures the delivery of high-quality non-medical home care services while maintaining compliance with California Home Care Services Bureau regulations and company standards. The Branch Manager leads caregiver recruitment and retention efforts, develops referral relationships, manages client satisfaction, and drives branch profitability.

Requirements

Minimum 3–5 years of management experience in home care, healthcare, or senior services
Strong knowledge of California home care regulations preferred
Proven leadership, sales, and operational management experience
Excellent communication, interpersonal, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office and home care software systems
Valid California driver’s license and reliable transportation

Nice To Haves

Experience with caregiver scheduling and workforce management
Knowledge of Medicare, private pay, long-term care insurance, and veterans programs
Established healthcare referral network in San Diego County
Bilingual English/Spanish is a plus

Responsibilities

Oversee daily branch operations to ensure efficient and compliant service delivery
Coordinate client intake, scheduling, staffing, and care plan implementation
Monitor service quality and client satisfaction through regular follow-up
Ensure all client and employee records are accurate and maintained according to state regulations
Implement and enforce company policies, procedures, and best practices
Recruit, hire, train, supervise, and evaluate office staff and caregivers
Foster a positive, accountable, and team-oriented work environment
Conduct performance evaluations and corrective action when necessary
Support caregiver retention through engagement, coaching, and recognition programs
Ensure all caregivers meet licensing, training, and background clearance requirements
Build and maintain relationships with hospitals, skilled nursing facilities, physicians, case managers, assisted living communities, and other referral sources
Participate in networking events and community outreach initiatives
Develop and execute branch growth strategies to increase census and revenue
Monitor market trends and competitor activity within the San Diego area
Manage branch budget, payroll oversight, and operational expenses
Review financial reports and implement strategies to improve profitability
Monitor scheduling efficiency and labor utilization
Ensure timely billing and collections in coordination with administrative staff
Maintain compliance with California Department of Social Services Home Care Services Bureau requirements and all applicable labor laws
Prepare for audits, surveys, and inspections
Ensure HIPAA confidentiality standards are followed
Investigate and resolve complaints, incidents, and service concerns promptly