Branch Manager- Business Center

Hanover Community Bank•Riverhead, NY

5m•$75,000 - $90,000•Onsite

About The Position

Hanover Bank is looking for a full-time Branch Manager to join our team. The Branch Manager (“BM”) is responsible for developing and executing strategies to drive commercial, small business and consumer deposit growth, market share expansion, and profitability across multiple branches. This role leads a high-performance, sales and service culture, ensuring consistent execution of proactive client engagement, business development, and relationship deepening. The BM is accountable for instilling sales and service disciplines, outbound prospecting activity, and pipeline management across the designated branch locations, with a strong emphasis on deposit growth. Assistant Branch Managers report directly to the BM and are coached to execute against clearly defined sales and service expectations.

Requirements

Existing COI network with a proven track record of business development and deposit growth
5+ years of branch management or related leadership experience
Strong experience with business banking, cash management, and small business development
Demonstrated ability to build pipelines, generate referrals, and close new business
Strong knowledge of regulatory, compliance, and operational requirements
Proven ability to lead sales teams and drive measurable growth results
Strong business development, networking, and relationship management skills
Ability to translate market insights into actionable growth strategies
Excellent coaching and leadership capabilities
Strong financial and analytical skills to manage performance and profitability
Resourceful and well-connected within the community and COI networks
Highly organized with strong pipeline and performance management discipline
Adaptable, resilient, and effective in a competitive, goal-driven environment
Proficient in Microsoft Office (Word, Excel, Outlook)

Responsibilities

Lead the execution of a proactive, relationship-based sales strategy across all branches, with a primary focus on retail and small business deposit growth.
Establish and enforce activity-based sales expectations (outbound calls, appointments, COI touches, pipeline reviews) for all branch staff.
Build and actively manage a personal and team pipeline of business opportunities, ensuring consistent follow-up and conversion.
Proactively expand the customer base through targeted prospecting, networking, and COI relationship development (accountants, attorneys, real estate professionals, and local business organizations).
Maintain a visible presence in the market by participating in community events, business forums, and local networking groups to generate new business opportunities.
Partner closely with Business Banking and Commercial Lending teams to source, refer, and close new relationships, including credit and treasury opportunities.
Identify market trends and competitive opportunities to refine branch-level deposit growth and client acquisition strategies.
Champion a proactive service model, ensuring team members engage clients in meaningful financial conversations that uncover needs and drive solutions.
Drive client retention and relationship growth through structured outreach, portfolio reviews, and follow-up strategies.
Ensure delivery of a consistent, high-touch client experience across all branches that differentiates the Bank in the marketplace.
Personally manage and grow a portfolio of key business and community relationships.
Reinforce a culture that balances exceptional service with revenue generation and relationship expansion.
Build, develop, and lead a sales-driven, client-focused team, creating an environment that motivates employees to achieve and exceed goals.
Define clear expectations for sales behaviors, service standards, and performance outcomes.
Conduct weekly coaching sessions, pipeline reviews, and sales huddles to reinforce accountability and drive results.
Mentor Assistant Branch Managers and staff on business development techniques, consultative selling, and relationship management.
Conduct performance appraisals, provide continuous feedback, and implement development plans aligned with growth objectives.
Foster a culture of ownership, accountability, and continuous improvement.
Ensure all branches meet or exceed goals for: Small business and consumer deposit growth, New business account acquisition, Outbound calling and appointment generation, Referral volume and pipeline conversion.
Drive execution of sales campaigns, promotions, and targeted outreach initiatives.
Monitor and manage branch performance metrics, taking proactive action to address gaps and optimize results.
Identify opportunities for new products, services, and delivery channels that enhance growth and client experience.
Ensure all branches operate with operational excellence, maintaining strict adherence to policies, procedures, and regulatory requirements.
Oversee compliance, audit readiness, security procedures, and risk management practices across all locations.
Balance sales growth initiatives with strong risk management discipline to protect the Bank.
Ensure all activities and records align with internal controls and regulatory standards.
Manage branch expenses to ensure all locations operate within budget while supporting growth initiatives.
Align branch performance with objectives set by Retail Sales Management.
Conduct regular business reviews to assess performance, identify opportunities, and adjust strategies accordingly.
Represent the Bank’s brand with professionalism and integrity in all interactions.
Assist with special projects and strategic initiatives as assigned.

Benefits

Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options)
Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D)
Company-paid Long-Term Disability Insurance
Additional Life and AD&D Insurance for employee, spouse, and dependents
Voluntary Short-Term Disability Insurance
Pet Insurance
Legal Services Plan
Accident Insurance
Hospital Indemnity Insurance
Cancer Care Insurance
401(k) Plan with Company Match
Paid Personal Time Off (PTO)
Paid Company Holidays
Annual Performance Bonuses
Annual Salary Increases
Company-sponsored Events
Employee Contests and Recognition Programs