Branch Manager
About The Position
At M&T Bank, Branch Managers lead dynamic, customer-focused teams, drive business growth, and build meaningful relationships in our communities. This role is suitable for leaders from relationship-driven industries such as hospitality, retail, or healthcare where team leadership and exceptional customer experience are core to success. The role involves leading from the front, motivating teams to hit sales and service goals, creating experiences that keep customers returning, building relationships with customers, teams, and the local community, developing talent through coaching, thriving in a fast-paced, results-driven environment, and taking ownership to drive performance and continuous improvement. M&T Bank offers stability, long-term career growth, deeper customer interactions, opportunities to lead a business, and exposure to financial products and services.
Requirements
- Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience.
- Minimum three years sales experience.
- Minimum two years’ managerial experience or proven leadership abilities.
- Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
- Experience with Internet and email preferred.
Nice To Haves
- Branch management experience.
- Experience in environments where you lead from the front, create customer experiences, build relationships, develop talent, thrive in a fast-paced environment, and take ownership.
- Life/Accident and Health Insurance licensing required within 18 months of entry into position.
- M&T Business Banking Specialist within 18 months of hire.
- Demonstrated strong knowledge of Business Banking products, services and client relationship management.
- M&T Way Certified.
- Precision Leadership Certified.
- Bi-lingual/Spanish preferred.
- Demonstrated sales/business development experience and success.
- Fundamental understanding of profitability.
- Excellent communication and interpersonal skills.
- Proven ability to demonstrate and coach exceptional customer service.
- Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
- Strong financial services product knowledge preferred.
- Strong organization, time management, and prioritization skills.
Responsibilities
- Lead the branch team to achieve annual sales and profitability goals.
- Establish and maintain federal registration requirements outlined in the SAFE Act.
- Stay current on operational, product, and system changes/enhancements.
- Demonstrate good risk management decisions.
- Maintain insurance licensing minimum expectations.
- Service existing customers and grow the business through proactive sales and outside calling activities.
- Build productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately.
- Take full ownership of customer issues until they are completely resolved.
- Generally have direct reporting responsibility for branch staff.
Benefits
- Medical
- Retirement
- Forty hours of paid volunteer time, each year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
