Branch Manager - West Bend

Kohler Credit Union•West Bend, WI

About The Position

Kohler Credit Union is looking for an enthusiastic, driven, and people-focused individual to join our team as a Full-Time Branch Manager at our West Bend- Meijer Branch! This is more than just a job-it's a chance to shape a team, grow a community, and make a meaningful impact every day. This position offers a competitive salary along with a comprehensive benefits package that includes medical, dental, and vision coverage, retirement options, generous paid time off, tuition reimbursement, opportunities for professional growth and more! If you're passionate about building relationships, empowering others, and contributing to something greater than yourself, we'd love to hear from you! At Kohler Credit Union, we're committed to making a difference in the lives of our members and in the communities we serve. We're looking for a Branch Manager who embodies our Mission, Vision, and Values and can lead a team to deliver exceptional service while driving branch success.

Requirements

Bachelor's degree in business, finance, or a related field preferred-or bring your relevant experience!
4+ years in financial services or customer service, with at least 1 year leading a team.
Strong leader with excellent communication and people skills.
Proven ability to hit goals and drive results.
Familiarity with credit union products, services, and day-to-day operations.

Responsibilities

Lead, coach, and develop branch staff to maximize performance, support career growth, and achieve organizational goals. Address performance issues promptly and constructively.
Oversee all day-to-day branch operations, ensuring compliance with internal policies, procedures, and regulatory requirements.
Set and uphold high standards of member service, guiding the team to consistently exceed expectations.
Manage branch cash flow, including vault operations and ATM replenishment, to maintain financial accuracy and efficiency.
Identify opportunities to streamline processes and improve operational efficiency.
Handle escalated member concerns with professionalism, ensuring timely resolution.
Develop strategies to increase member satisfaction, engagement, and loyalty.
Drive branch performance in key areas, including member acquisition, product penetration, and cross-selling.
Conduct periodic audits and operational reviews to maintain integrity, compliance, and security.
Protect confidential member information and maintain the highest standards of security.