Branch Manager – Low-Voltage Electronics | Full-Time

The Staff Pad•Grand Rapids, MI

60d•Onsite

About The Position

The Staff Pad has partnered with a reputable family-owned distributor of low-voltage electronics to hire an experienced Branch Manager for their Grand Rapids, MI location. The Branch Manager will lead day-to-day branch operations, oversee sales and logistics teams, and implement policies, procedures, and best practices that drive operational efficiency and business growth.

Requirements

High school diploma or equivalent
5–7 years of relevant sales experience
1–3 years of management experience preferred
Experience in low-voltage industries, particularly fire and life safety, video surveillance, access control, and voice communication
Strong verbal and written communication & problem-solving skills
Ability to work independently and collaboratively
Training and mentoring skills
Willingness to travel and work occasional evenings/weekends (<10% travel)
Ability to perform physical tasks and occasionally lift/move up to 70 lbs
Ability to meet required visual demands
Computer, phone, ERP, Microsoft Office, and standard office equipment proficiency

Responsibilities

Maintain company's customer service standards and report service concerns as needed.
Oversee and understand all branch sales and operational functions, including sales, shipping, receiving, repairs/CRS, RM modules, and inventory.
Partner with Sales and Marketing to strengthen vendor relationships, coordinate training and counter days, and support go-to-market strategies.
Drive branch growth by prospecting new customers and supporting team sales efforts.
Reduce slow-moving, discontinued, and dead stock while managing inventory performance metrics, with a focus on: Inventory turns, D&E ranked products, and surplus stock.
Achieve branch and personal sales goals established by the Sales Manager by: Planning sales strategies and mentoring the existing sales team, Setting goals to support monthly and quarterly sales targets.
Review customer performance, recover lost business, support customer growth, and manage gross profit goals.
Partner with Corporate on recruiting, hiring, onboarding, training, and employee development.
Support ongoing training, product knowledge, skill development, and employee mentorship.
Train and mentor the Assistant Branch Manager to support branch operations during absences.
Promote team performance, growth, accountability, and effective delegation.
Partner with Sales, Operations, and HR on employee evaluations and personnel matters.
Maintain accurate inventory, warehouse/showroom organization, cycle counts, and physical inventory preparation.
Oversee daily showroom stocking, merchandising, and appearance, ensuring demonstration units are current and operational.
Ensure all administrative tasks and branch reporting are completed accurately and on time.
Maintain regular communication with Sales Management and Corporate.
Ensure compliance with company policies and procedures and report violations to the Sales/Operations Manager.
Maintain a safe, secure, clean, and professional work environment.