Branch Manager - Full Time - Nellysford, VA

University of Virginia Community Credit Union•Nellysford, VA

3d•Onsite

About The Position

This position is responsible for and assists in directing the daily activities of the branch, including coaching staff to utilize sales and service skills to build strong financial relationships with members, developing branch staff to meet and exceed sales and service goals while exemplifying the credit union mission and vision. Responsible for risk management through adherence to established policies and procedures. The Branch Manager position is tiered with a Branch Manager I and Branch Manager II position. Placement within the tiers is based on experience within the role, and compensation to commensurate with experience.

Requirements

Bachelor’s Degree preferred
A minimum of 3 of branch management or equivalent experience
Approachable and friendly
Thrive in a fast-paced environment
Technically savvy
Sales oriented

Responsibilities

Foster and maintain a highly motivated and well-trained staff while maintaining effective employee relations.
Supports hiring efforts of qualified applicants.
Lead effective sales and service meetings and related activities for both the Credit Union’s consumer and business product lines.
Create and maintain a cross-selling environment within the branch.
Ensure that the branch is in compliance with Credit Union board established policies and procedures for branch operations including credit union internal controls, and federal and state laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
Manage branch-level operational processes, including audits.
Evaluate the job performance of branch staff to ensure quality of work and service to members.
Schedule and cross-train adequately to ensure effective branch succession and efficient branch operation.
Conduct loan interviews, originate, process, disburse and close consumer loans.
Originate home equity loans and register as a home equity loan officer.
Monitor branch activity, including number of transactions, volume, teller errors, loan volume, product sales and new accounts.
Be the Credit Union representative at community networking events.
Conduct outside sales efforts, as required, to bring in new primary relationships, while also maintaining and expanding existing personal and business banking relationships.
Manage the security and safety of the branch.
Analyze and monitor security and safety policies and procedures on an on-going basis.
Ensure that staff receive on-going training on security and robbery procedures.
Assist staff or members in solving complex account problems.
Participate as an active member of management by providing recommendations for operational efficiencies, cost savings, policy and procedures, sales and service, and product enhancements.
Manage branch subordinates.
Is responsible for the overall direction, coordination, coaching, training and evaluation of these individuals.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include assisting in training employees in sales, service, operational policies and procedures and financial literacy; planning; assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.