VP, Branch Manager - Astoria (Full-time)

Provident Bank•Astoria, NY

1d•Hybrid

About The Position

Provident Bank is a multi-billion-dollar bank with branches in New Jersey, Eastern Pennsylvania, and New York, committed to placing employees, customers, and communities at the center of all operations. The Branch Manager II is a dynamic role responsible for the growth of consumer and business customer relationships and the administration and daily operation of multiple retail branch offices (two or more) or a single branch with a qualifying deposit base and FTE count. This includes operations and risk management, lending, product sales, customer service, performance management, and security and safety. The Branch Manager II provides leadership to the branch team, aiming to achieve branch objectives and goals, and foster employee development. Objectives include maintaining, expanding, and developing customer relationships, individual and relationship profitability, deposit growth, retail, small business and commercial loan growth, non-traditional product sales, and cross-selling of financial products and services.

Requirements

High School Diploma or GED
7 years Branch Manager experience in a sales and service environment
Business development experience, with strong community ties within the general area of branch locations.
Demonstrate positive and professional client-centric and service-oriented attitude.
Clearly communicates a vision and removes barriers for team success
Proven ability to meet sales targets and production goals
Excellent written and verbal communication skills
Highly organized. Ability to plan and complete multiple priorities with competing deadlines
Knowledgeable of banking operational processes and how they relate to Federal Regulations and Laws.
Ability to work a flexible schedule based upon the needs of the business
Ability to travel throughout the branch network.
Experience managing multiple locations or managing remote locations.

Nice To Haves

Bachelor’s Degree – Business Administration or related field preferred.
Prior multi-branch/office management experience preferred
Life and Health Licenses to support investment program (preferred)

Responsibilities

Achieve all assigned goals.
Monitor all sales related goals for all branch team members and provide coaching as needed in the area of sales skills, recognizing opportunities while dealing with customers and prospective customers.
Conduct a minimum of one weekly team huddle and one weekly team meeting focused on sales activities and results.
Manage and perform external sales calling program.
Provide positive leadership, mentorship and inspire all branch team members to reach their full potential.
Participate in professional leadership development courses and product/service training to ensure skills are maintained and strengthened.
Responsible for the quality of service provided by branch team members; ensuring exceptional customer service is consistently delivered and exceeds expectations. Validation via customer satisfaction surveys.
Participate in local community events including membership in local organizations such as Rotary Club, Chamber of Commerce, etc.
Work in conjunction with Assistant Branch Managers to provide day-to-day direction to branch staff in all aspects of branch operations.
Ensure that branch team members operate within established policies and procedures of the Bank and government regulations.
Work in conjunction with Assistant Branch Managers to ensure all required reports are submitted completely and in a timely manner.
Works in collaboration with the Assistant Branch Managers to carry out supervisory responsibilities in accordance with the Bank's policies and applicable laws and regulations.
Responsibilities may include interviewing, hiring and training employees; planning, assigning and directing work; performance appraisals, recognizing and developing employees; addressing complaints/situations, resolving problems and providing constructive feedback and corrective actions as needed.
Responsible for all risk management-related issues concerning branches.
Perform additional duties as required or assigned.
Carries out supervisory responsibilities in accordance with the organization's policies. This includes interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees and addressing and resolving employee complaints and concerns.

Benefits

Team members accrue paid time-off (PTO)
Holiday (PTO)
Medical, Dental and Vision Plans
Flexible and Health Savings Accounts
401(k) Retirement Plan
Disability Insurance
Employee Assistance Program
Basic Life Insurance
Company sponsored Tuition Disbursement and Loan Repayment programs
Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans (Voluntary benefits)