Branch Manager (Multiple Levels) - Los Angeles (Multiple Locations)

U.S. Bank•Los Angeles, CA

7d•$91,620 - $143,800•Onsite

About The Position

This role is available at multiple locations and has multiple levels - open to candidates with a minimum of 3 years of banking or retail management experience. The successful candidate will be hired for the level of the position that aligns with their experience. Please note that the salary range provided corresponds to the lowest level of the position posted. Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations. This role will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties. Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services.

Requirements

Minimum of 3 years of banking or retail management experience.
Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record.
Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.
Typically has bachelor’s degree or equivalent.
Minimum of 3 to 4 years of banking or retail management experience (for Branch Manager 3).
Minimum of 4 to 5 years of banking and/or retail management experience (for Branch Manager 4).
Minimum of 5 years of banking and/or retail management experience (for Branch Manager 5).
Comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

Adaptive Coaching - Adjusts coaching style and approach based on the individual needs, skills, and motivations of employees. This includes providing real-time feedback, fostering development, and ensuring employees are equipped to deliver exceptional customer service.
Conflict Resolution - Uses rigorous logic, methods, and de-escalation techniques to solve difficult problems with effective solutions.
Accountability - Takes ownership of decisions, actions, and outcomes, ensuring responsibilities are met with integrity and reliability. This includes delivering on commitments to customers and ensuring employees uphold high standards.
Influence - Persuades, inspires, and guides others to support ideas, decisions, or initiatives, fostering collaboration and positive outcomes. This includes influencing employees to perform at their best and guiding customers toward beneficial solutions.
Critical Thinking - Analyzes information, questions assumptions, and evaluates different perspectives to reach a well-supported conclusion.
Priority Setting - Assesses tasks and responsibilities, focuses on the most critical and impactful activities to achieve business objectives. This includes balancing customer needs with employee workload and business goals.
Relationship Management - Establishes, maintains, and grows positive and productive connections with others by leveraging active listening, effective communication, and strong interpersonal skills. Ensures successful interactions by building a genuine rapport and understanding others' needs.
Business Insights - Drives the team with business, services, products, digital, and policy knowledge to achieve goals. Proactively engages in learning opportunities to sharpen awareness of trends and information in the industry.
Viewed as subject matter expert by peers.
Actively works a development plan and has a defined career path.

Responsibilities

Demonstrate and ensure all team members provide an excellent customer experience reflective of U.S. Bank culture and core values.
Lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations.
Regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties.
Utilize effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services.
Help individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services.
Act as leader for customer experience, provides motivation and direction for the team.
Expand customer base and promote and participate in the local market/community to identify the needs and promote U.S. Bank products and services.
Manage employee selection, coaching, development, recognition, and supervision in order to ensure sales and customer service goals are met/exceeded.
Proactively identify opportunities, obstacles, and/or trends to meet business objectives.
Contribute to drafting of strategy objectives.
Support employee growth and development, leverage performance management process, and create a culture of support.
Periodically lead district or market projects and initiatives.
Identify need to change course in order to meet business objectives when applicable.
Identify opportunities to be involved in local market/community to give back and to help the community thrive.
Input on strategy, objectives.
Lead opportunities to be involved in local market/community to give back and to help the community thrive.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension