Branch Manager - CAT Compact

HOLT Group • Waco, TX

11d • Onsite

About The Position

The Branch Manager directs all activities of a single store location with responsibility for profit and loss. In coordination with General Manager, establishes sales and profitability goals, manages proper fleet levels, responsible for the effective leadership of branch employees and drives a safety-first culture. Plans and establishes systems to control expenses at the branch location for Cat Compact. Ensures high operational excellence standards, through equipment availability and reliability to customers.

The incumbent in this position is expected to model the following practices daily:
Demonstrate alignment with the company's mission and core business values;
Collaborate with key internal/external resources;
Participate in ongoing self-development.

Requirements

• High school diploma or equivalent required
• Proficiency in MS Office, with an emphasis in Excel and Outlook, and the use of computer applications
• Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Up to 30% travel
• Valid driver’s license
• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 50 pounds
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladder
• Be able to safely maneuver and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
• Safety training required; PPE required outside of office/parking lot area

Nice To Haves

• Bachelor’s degree in Business Management, Administration, or Construction Management preferred
• Five or more years of experience in business management and/or operational management with increasingly progressive job scope and responsibilities
• Three to five years of retail or store management experience

Responsibilities

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Manages branch operations and personnel
• Assists with equipment demonstrations and technical support
• Drives Sales and Marketing initiatives, market share, and customer retention
• Establishes high safety standards for audits, training, and compliance with State, Federal, OSHA, and DOT regulations, drug and alcohol testing, and the safe equipment maintenance program within the branch
• Recruits, trains, develops, and retains qualified employees; Communicates job expectations and fosters a climate conducive to optimizing performance and outcomes
• Supports the Sales Manager and Outside Sales Representatives by providing a thorough understanding of market conditions including current customers, potential customers, and competitors for assigned territory
• Responsible for the product quality of the branch to include, equipment, on time deliveries, service response, showroom, etc.
• Plans, directs, and coordinates all rental equipment operations within the branch supervised
• Fosters a customer-focused approach to operations, sales, and service
• Reviews product offering and works with support departments to optimize profitable market share growth and financial performance
• Ensures accurate financial reporting and budget preparation
• Driven and results oriented; business development and KPIs to meet corporate targets
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED