Branch Manager - Nashville, TN South

LOOKOUT PEST CONTROL LLC•Columbia, TN

4d•$85,000 - $95,000

About The Position

Lookout Pest Control is seeking a driven, experienced Branch Manager to lead its Nashville, Tennessee South operations. The role owns the branch’s financial performance and day-to-day operations, develops a high-performing team, grows sales, and ensures a strong customer experience. The manager is responsible for advancing the branch’s performance and market presence while upholding company standards and regulatory requirements.

Requirements

3–5+ years of branch, district, or operations management experience, preferably in pest control, home services, facilities management, or a related field.
Demonstrated success managing P&L and meeting revenue targets.
Strong track record of hiring, developing, and retaining frontline teams.
Excellent communication, coaching, and problem-solving skills.
Proficiency with CRM and operations management software.
Valid driver's license with a clean driving record.
Ability to obtain required state pest control licensing or currently hold a Georgia license.

Nice To Haves

Experience in pest control, home services, facilities management, or a related field.

Responsibilities

Own the branch P&L, including revenue, expense management, and profitability targets.
Monitor performance metrics and implement corrective action plans to maintain branch health.
Manage fleet, inventory, and operational resources to improve efficiency and control costs.
Ensure compliance with federal, state, and local regulations, including safety and environmental standards.
Recruit, hire, onboard, and develop service technicians, sales representatives, and office staff.
Foster accountability, performance, and continuous improvement across the team.
Conduct coaching sessions, performance reviews, and field ride-alongs.
Reduce turnover through team engagement and proactive workforce planning.
Grow branch revenue through customer acquisition, route expansion, and retention strategies.
Partner with sales staff to set targets, track pipeline activity, and close commercial and residential accounts.
Identify local market opportunities and develop strategies to grow market share.
Build and maintain relationships with commercial accounts and community partners.
Champion service quality and ensure customer satisfaction meets or exceeds company benchmarks.
Resolve escalated customer concerns promptly and professionally.
Uphold Lookout's brand standards in customer interactions.