Citizens Branch Manager

Citizens • Uwchlan Township, PA

6h • Onsite

About The Position

At Citizens, the Branch Manager (BM) is responsible for leading their team to exceed customer expectations and foster long-term relationships, driving customer loyalty and business growth. This role involves spearheading branch performance, sales growth, and ensuring an outstanding colleague and customer experience. The BM will create a strong customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices. As a leader and coach, the BM helps the team achieve performance and sales goals by offering innovative solutions and showcasing digital banking platforms. A key aspect is building a diverse talent pipeline, developing colleagues, and implementing coaching plans for continuous learning and goal achievement. The BM must effectively communicate business priorities, combine financial acumen with strategic insights for decision-making, and direct sales activities to exceed targets. Additionally, the BM acts as a brand ambassador, engaging with the local community to cultivate and deepen customer relationships.

Requirements

• High School diploma or equivalent required
• Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
• 4 years sales management experience in Retail or Branch Banking environment
• Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
• Drive an exceptional customer experience validated through customer satisfaction surveys
• Maintain strong partnerships with community & civic organizations
• Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS

Nice To Haves

• Associate’s or Bachelor’s degree preferred
• Retail banking
• Talent sourcing & assessment

Responsibilities

• Lead your team in exceeding customer expectations, nurturing relationships that drive long-term success
• Spearhead branch performance, sales growth, and an outstanding colleague and customer experience
• Create and sustain a strong customer-centric culture by leveraging inspirational leadership, collaborative partnerships, and sound operational practices
• Help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value
• Thrive in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers
• Build a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth
• Implement coaching plans that inspire your team to achieve personal and branch-wide goals
• Effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence
• Combine financial acumen with strategic insights to guide decision-making and deliver results as the branches execution and outcomes owner
• Direct all colleague and sales activities to ensure key targets are not only met but exceeded
• Connect with the local community to cultivate new customer relationships and deepen existing ones

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees