Citizens Branch Manager
About The Position
As a Branch Manager (BM) at Citizens, you will be responsible for leading your team to exceed customer expectations and foster relationships that drive long-term success. This role involves spearheading branch performance, sales growth, and ensuring an outstanding colleague and customer experience. You will cultivate a strong customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices. As a leader and coach, you will guide your team in achieving individual and collective performance and sales goals by offering innovative solutions and demonstrating the value of products and services. A successful BM will thrive in a digital-first environment, effectively showcasing mobile and online banking platforms to customers. You will also be crucial in building a diverse talent pipeline, developing colleagues to meet evolving business needs, and prioritizing their growth through continuous learning and coaching plans. The role requires effective communication of business priorities to empower colleagues, combining financial acumen with strategic insights for decision-making, and directing all colleague and sales activities to surpass targets. Additionally, you will act as a visible brand ambassador, engaging with the local community to cultivate new customer relationships and deepen existing ones.
Requirements
- High School diploma or equivalent required
- Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
- 4 years sales management experience in Retail or Branch Banking environment
- Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
- Drive an exceptional customer experience validated through customer satisfaction surveys
- Maintain strong partnerships with community & civic organizations
- Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS
Nice To Haves
- Associate’s or Bachelor’s degree preferred
- Retail banking experience
- Talent sourcing & assessment
Responsibilities
- Lead your team in exceeding customer expectations, nurturing relationships that drive long-term success
- Spearhead branch performance, sales growth, and an outstanding colleague and customer experience
- Leverage inspirational leadership, collaborative partnerships, and sound operational practices to create and sustain a strong customer-centric culture
- Help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value
- Showcase the seamless accessibility of mobile and online banking platforms to customers
- Play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth
- Implement coaching plans that inspire your team to achieve personal and branch-wide goals
- Effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence
- Combine financial acumen with strategic insights to guide decision-making and deliver results
- Direct all colleague and sales activities to ensure key targets are not only met but exceeded
- Connect with the local community to cultivate new customer relationships and deepen existing ones
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
