Branch Manager (Ala Moana)- Territorial Savings

Bank of Hope•Honolulu, HI

1d•Onsite

About The Position

The Branch Manager leads the branch team in delivering exceptional customer service, achieving sales goals, and ensuring operational excellence. This role oversees all branch activities, including sales, operations, compliance, and employee development. The Branch Manager is responsible for building strong customer relationships and driving the overall success of the branch.

Requirements

Bachelor’s degree in accounting, business administration, or related field or equivalent experience.
For select branches, the branch manager must hold an active NMLS and will have mortgage loan sales goals that contribute to business growth.
Minimum seven years of experience in banking and five years of experience in a management position.
Strong leadership, organizational, and problem-solving skills.
Excellent communication and interpersonal skills, with the ability to mentor and support team members effectively.
Proven ability to achieve sales goals and develop effective business strategies.
Comprehensive knowledge of banking policies, regulations, and operational procedures.
Proficiency with banking systems, digital platforms, and standard office software applications.

Nice To Haves

Korean preferred

Responsibilities

Develop and implement strategies to achieve individual and branch sales goals, including new business development, referrals, and account retention.
For select branches, generate mortgage loan volume to support branch sales goals and overall business growth.
Collaborate with team members to identify customer needs and recommend tailored financial solutions.
Build relationships with customers and the local community to promote the bank’s products and services.
Conduct outreach activities, such as attending community events and networking, to drive branch growth and visibility.
Lead, mentor, and coach branch employees, including operational and sales staff, to achieve performance goals.
Conduct regular team meetings to communicate branch objectives and align staff efforts.
Provide ongoing training and development opportunities to enhance employee skills and knowledge.
Maintain staffing needs, including recruiting, scheduling, and performance management.
Develop a strong relationship between all partners and the branch to deliver comprehensive banking.
Onboarding of all new employees along with the Operations Manager.
Ensure the delivery of exceptional customer service by maintaining high service standards and resolving escalated customer issues.
Promote a customer-focused culture by fostering strong relationships and addressing customer feedback.
Educate customers on bank products, services, and digital tools to enhance their banking experience.
Oversee day-to-day branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
Collaborate with the Operations Manager to ensure operational excellence, effective cash management, and smooth workflow execution.
Conduct regular audits and reviews to identify process improvements, mitigate risks, and maintain compliance with regulatory standards.
Ensure branch compliance with federal and state banking regulations, including BSA, CRA, and Fair Lending requirements.
Monitor and address operational risks, escalating issues as necessary to safeguard bank assets and customer information.
Maintain accurate records and documentation to support compliance and regulatory reporting requirements.