Branch Manager (Airport)
About The Position
As a Branch Manager at SIXT, you will lead your team, manage the fleet, and ensure top-quality service. Use your sales experience and leadership skills to drive your branch to success. You are responsible for budgets, sales, and market penetration across multiple branches, as well as increasing revenue and profitability. You lead and develop Management Trainees, Rental Sales Agents, and Fleet Service Agents through regular performance reviews and meetings. You recruit new team members in collaboration with the Talent team and coach other managers in the recruitment process. You are responsible for the vehicle fleet, operational tasks (e.g., health and safety, corporate CI, defleets), and delegate tasks to ensure efficient workflows. You ensure a premium customer service culture, handle complaints, and work with regional managers to optimize processes.
Requirements
- Bachelor's degree with at least 2 (junior) or 3 (senior) 3 years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years work experience without a degree, including 2 years as a manager in car rental) or relevant experience
- Good supervisory skills
- Strong communication skills
- Exceptional interpersonal and relationship-building abilities
- Highly organized
- Excellent customer service skills
- Authorized to work in the United States and not require work authorization sponsorship
- At least 18 years old
- Valid driver's license with a clean record
- Ability to work day/evening shifts
Nice To Haves
- Ability to communicate in other languages
Responsibilities
- Lead your team, manage the fleet, and ensure top-quality service
- Drive your branch to success using sales experience and leadership skills
- Manage budgets, sales, and market penetration across multiple branches
- Increase revenue and profitability
- Lead and develop Management Trainees, Rental Sales Agents, and Fleet Service Agents through regular performance reviews and meetings
- Recruit new team members in collaboration with the Talent team and coach other managers in the recruitment process
- Manage the vehicle fleet, operational tasks (e.g., health and safety, corporate CI, defleets)
- Delegate tasks to ensure efficient workflows
- Ensure a premium customer service culture
- Handle complaints
- Work with regional managers to optimize processes
Benefits
- Attractive bonuses
- Company car
- Numerous development opportunities
- Healthcare coverage (medical, dental, vision)
- Life insurance
- Critical illness insurance
- Hospital indemnity insurance
- Pet insurance
- 401k
- Access to Claude by Anthropic and SIXTgpt
- Laptop and phone provided
- PTO
- Sick leave
- Balanced work-life schedule
- Performance-based branch bonus plan
- Full uniform with weekly dry cleaning services
- Employee-only rental rates
- Family rental options
- Exclusive discounts for employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
