Branch Manager

Hills Bank•Cedar Rapids, IA

6d•Onsite

About The Position

As a leader in a highly visible role within the bank, the Branch Manager is responsible for building and leading a high-performance team to meet and exceed customer service, sales, and financial goals. The Branch Manager promotes and upholds standards for a personalized customer experience, creates an environment that promotes relationship building with customers, peers, and business partners, and promotes strong community connections.

Requirements

5+ years of customer service experience at a community bank or equivalent AND supervisory experience
Successful sales background
Able to work independently and lead teams
Must be able to lift 50 pounds
Must have the dexterity to count money
Must be willing to participate and take a leadership role in community activities and events, which will include some evening and weekend hours
Will participate in a Saturday morning rotation
This job requires skills needed in a typical office environment

Nice To Haves

A four-year college degree is preferred
Knowledge of and residence in local community is preferred

Responsibilities

Drive all aspects of the branch sales and service processes, developing and executing strategies to bring in future customers and enhance relationships with current customers.
Drive sales and service coaching and mentorship within assigned team to drive sales and service success and assigned goal attainment.
Design and deploy strategies that drive branch deposit and consumer loan growth goals, monitoring results to ensure goals are achieved.
Actively participate in all bank marketing promotions and campaigns.
Deepen relationships with the Home Mortgage, Commercial, and the Trust and Wealth Management departments to help meet customers financial needs, generate referrals and increase sales, focusing particularly on deposits.
Actively participate in business development activities by planning and executing bank events and external business development events.
Partner with Retail Development Officer to identify market specific opportunities.
Jointly and or independently activate market opportunities.
Represent the bank by participating in professional associations, community organizations, and local business groups.
Hold board or leadership positions in local groups or organizations.
Address and resolve client concerns and inquiries.
Handle escalated issues.
Uphold the bank's core values of care, connect, and trust.
Lead the branch team and serve as a role model for delivering a superior customer experience, ensuring a focus on building relationships, engaging customers in conversations to understand their financial needs and working proactively to help customers succeed.
Provide management support in the development of employees, including hiring, training, and performance appraisals of retail branch staff, fostering communication and feedback through regular team and one-on-one meetings.
Coach for success and provide discipline when needed.
In accordance with bank policy, authorize transactions such as deposits, withdrawals, check cashing, wire transfers, etc., protecting the bank from monetary and reputational loss.
Accountable for audit integrity, risk management and security of the branch.
Coordinate or delegate the management of other branch duties, such as coordinating work of custodial staff; interior and exterior office upkeep; signage; working with service vendors; arranging usage of the community room, etc.
Facilitate the annual branch budget process as well as ongoing monitoring.
Ensure all compliance requirements are met.