Branch Manager (Parkside - ShopRite)

American Heritage Credit Union•Philadelphia, PA

19h

About The Position

American Heritage Credit Union is hiring a Branch Manager for its Parkside branch. The Branch Manager guides branch staff in providing quality service to members in account transactions, loan applications, new accounts, and problem resolution within established policies and guidelines. The role oversees branch operations and staffing, ensures adherence to credit union policies and applicable regulations, develops workplace-partner and business relationships, and coaches employees in service and sales. The position also handles loan consulting and processing, branch-assigned accounts, employee training and performance evaluation, and monthly branch and sales activity reporting.

Requirements

Bachelor’s degree in Business, Finance, or a related field, or equivalent work experience.
At least three years of branch management experience within a financial institution.
Advanced working knowledge of PC applications, including Word, Excel, Meridian Link, uMonitor, PAT, MS Outlook, ADP, and Symitar.
Professional, well-developed interpersonal skills for supervising branch staff and servicing credit union members.
Confident, firm, and goal-oriented leadership style that motivates, trains, and engages others enthusiastically.
Availability for branch operating hours Monday through Friday, 10:00 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 2:00 p.m.

Responsibilities

Maintain thorough knowledge of credit union products, policies, procedures, and branch services.
Ensure adherence to policies and procedures, including cash management, security, lending, federal regulations, and Human Resources.
Monitor and direct branch operations to maintain a professional image and consistent, high-quality service for members, coworkers, and supporting branches.
Ensure adequate branch staffing.
Develop, maintain, and expand relationships with Workplace Partners and businesses.
Develop, plan, and implement educational seminars for existing Workplace Partners.
Coach staff to be motivated, well trained, skilled in sales, and proficient in delivering “Whale done” service while maintaining a cross-selling environment.
Train employees and evaluate their job performance.
Manage accounts assigned to the branch through the Relationship Management Program.
Provide loan interviewing and consulting, and input, process, and close loans.
Prepare, maintain, and submit monthly branch and sales activity reports to the Vice President of the Suburban Region.