Branch Manager

Hills Bank • Cedar Rapids, IA

8d • Onsite

About The Position

As a leader in a highly visible role within the bank, the Branch Manager is responsible for building and leading a high-performance team to meet and exceed customer service, sales, and financial goals. The Branch Manager promotes and upholds standards for a personalized customer experience, creates an environment that promotes relationship building with customers, peers, and business partners, and promotes strong community connections.

Requirements

• 5+ years of customer service experience at a community bank or equivalent AND supervisory experience
• Must have a successful sales background
• Must be able to work independently and lead teams
• Must be able to lift 50 pounds
• Must have the dexterity to count money
• Must be willing to participate and take a leadership role in community activities and events, which will include some evening and weekend hours
• Will participate in a Saturday morning rotation
• This job requires skills needed in a typical office environment

Nice To Haves

• a four-year college degree is preferred
• Knowledge of and residence in local community is preferred

Responsibilities

• Drive all aspects of the branch sales and service processes, developing and executing strategies to bring in future customers and enhance relationships with current customers.
• Drive sales and service coaching and mentorship within assigned team to drive sales and service success and assigned goal attainment.
• Design and deploy strategies that drive branch deposit and consumer loan growth goals, monitoring results to ensure goals are achieved.
• Actively participate in all bank marketing promotions and campaigns.
• Deepen relationships with the Home Mortgage, Commercial, and the Trust and Wealth Management departments to help meet customers financial needs, generate referrals and increase sales, focusing particularly on deposits.
• Actively participate in business development activities by planning and executing bank events and external business development events.
• Partner with Retail Development Officer to identify market specific opportunities. Jointly and or independently activate market opportunities.
• Represent the bank by participating in professional associations, community organizations, and local business groups. Hold board or leadership positions in local groups or organizations.
• Address and resolve client concerns and inquiries. Handle escalated issues.
• Uphold the bank's core values of care, connect, and trust.
• Lead the branch team and serve as a role model for delivering a superior customer experience, ensuring a focus on building relationships, engaging customers in conversations to understand their financial needs and working proactively to help customers succeed.
• Provide management support in the development of employees, including hiring, training, and performance appraisals of retail branch staff, fostering communication and feedback through regular team and one-on-one meetings. Coach for success and provide discipline when needed.
• In accordance with bank policy, authorize transactions such as deposits, withdrawals, check cashing, wire transfers, etc., protecting the bank from monetary and reputational loss.
• Accountable for audit integrity, risk management and security of the branch.
• Coordinate or delegate the management of other branch duties, such as coordinating work of custodial staff; interior and exterior office upkeep; signage; working with service vendors; arranging usage of the community room, etc.
• Facilitate the annual branch budget process as well as ongoing monitoring.
• Ensure all compliance requirements are met.

Benefits

• Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package.
• Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families.
• Join Hills Bank and let us surprise you with even more perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree