Branch Manager

Commerce Bank•Saint Charles, MO

18d•$65,000 - $96,000•Onsite

About The Position

The main purpose of this job is to lead all aspects of Retail banking operations at the assigned branch, ensuring excellence in operations, compliance, and customer service. This role manages day-to-day activities while driving branch performance through effective leadership and strategic planning. Serves as the leader in promoting growth, developing talent, and ensuring the branch meets both financial and service goals.

Requirements

Strong knowledge of the financial services field, including knowledge of best practices
Ability to lead a group of bankers to achieve desired results, while delivering excellent customer experience
Ability to interact and engage customers at point of contact – follows current model of customer engagement
Ability to effectively communicate retail strategy to direct reports and identify opportunities and implement improvements
Ability to maintain a high level of confidentiality
Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
Ability to drive results and balance management of organizational risk and meeting goals of the business
Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook
Associate’s degree or equivalent combination of education and experience required
2+ years’ experience as a Banking Services Manager/Consultant, Financial Services Representative or similar position required
1+ years’ leadership/supervisory experience required; assistant management experience preferred
For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

Responsibilities

Responsible for all Retail Banking day-to-day activities including operations, administration and providing directions to branch staff at designated location(s)
Manage the full branch team to effectively deliver quality customer experience and be a role model of expected behaviors
Observe and coach branch team through a structured coaching process to improve customer experience; Support and promote team development via goal setting, communication, coaching, delegation, and training
Monitor key business results and use coaching model to ensure branch can effectively meet expected results including operational, sales, and business development goals
Monitor sales efforts, set goals, and implement strategies to meet branch objectives.
Build and maintain customer relationships, including small business
Ensure adherence to policies, procedures, and security standards.
Adhere to budgets, monitor results, and generate creative solutions to operational challenges.
Guide staff in delivering the customer experience model, resolve customer issues promptly, and maintain service excellence; handle customer interactions as needed, including researching problems and providing follow-up to customers/team members
Leverage approved staffing model to ensure branch resources meet forecasted needs
Ensure team remains current on product knowledge, policies, and procedures to meet individual and branch goals
Build and maintain small business relationships by managing branch relationships and working directly with current small business customers to sell/cross sell products
Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
Communicate decisions, priorities and relevant information to team members effectively
Support budget management, planning and expenditure
Perform other duties as assigned