Service Center Manager

Arrow Exterminators•Roswell, GA

23h•Onsite

About The Position

Arrow Exterminators is looking to hire a full-time Branch Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. As a branch manager, you will have the opportunity to lead a team committed to an exceptional quality of service. This position will put you in the driver's seat to growing our market and contributing directly to the continued success of our company. Operating a service center means that you will also manage budgets, forecasts, and use your profit and loss statement to act and monitor the health of your branch. This position reports to the Region Vice President. They, other branch managers, and a network of corporate support will be a resource to you. We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life. As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

Requirements

Experience managing a team
Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web-based portals)
Ability to pass any state regulatory agency required licensing/certification exams
Able to work a 40-hour (minimum) work week
Accessible after hours (including weekends/holidays)
Possess current Driver's License
Meets company driving standards
Basic math skills

Nice To Haves

Industry experience
College degree

Responsibilities

Oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance.
Lead a team committed to an exceptional quality of service.
Grow our market and contribute directly to the continued success of our company.
Ensure that technicians are organized in their appointment scheduling and service tickets.
Mentor the sales team so to be on track to exceed their goals and grow our business.
Manage budgets, forecasts, and use profit and loss statements to act and monitor the health of the branch.
Demonstrate and uphold company's mission and values with accountability.
Ensure team and customers have an awesome experience with every interaction through conflict resolution and effective communication.