Branch Manager, East Orange, NJ

Santander•East Orange, NJ

7d•$60,000 - $102,500

About The Position

The Branch Manager oversees branch performance and daily operations, ensuring an excellent customer experience, achievement of financial goals, and efficient operations. This role leads and coaches a team, manages sales activities, deepens customer relationships, and ensures compliance with banking regulations. The manager fosters a positive work environment and a culture of quality and continuous improvement across branch performance accountabilities. The position develops sales strategies, analyzes performance data, and uses digital platforms to improve customer interactions and business outcomes. It also includes hiring, retaining, motivating, scheduling, and developing branch colleagues; resolving escalated customer issues; and managing risk and compliance. Responsibilities may extend to supporting nearby branches based on business necessity.

Requirements

High school diploma or GED required.
At least 3 years of successful experience in retail bank sales management or a related bank operations/support function; alternatively, at least 5 years of retail sales management experience or equivalent; alternatively, at least 12 months of successful Santander experience related to the role’s essential functions, with District Executive, District Operations Manager, and Region President endorsement of performance.
At least 3 years of experience selling products and/or services in an incentive-based environment.
Proven sales leadership experience, preferably as a Branch Manager or in a similar position.
Relationship-building skills and a customer-centric approach.
Leadership and team management skills.
Customer service skills and a commitment to helping others.
Problem-solving skills and a proactive approach to issue resolution.
Experience coaching and developing team members.
Verbal and written communication, consultative, and influence skills.
Ability to educate customers about technology and communicate the value of digital tools and platforms.
Ability to make data-driven decisions to improve performance and operational outcomes.
Ability to establish and maintain effective working relationships.
Ability to create a positive work environment and drive employee engagement.
Knowledge of company policies, compliance regulations, risk management, and loss prevention.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to interact with integrity and professionalism with customers and employees.
Computer proficiency and basic math skills.
Ability to work branch hours, which may include weekends and evenings.
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to begin employment.

Nice To Haves

Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
Established work history or equivalent demonstrated through work experience, training, military service, or education.
Preferred experience with Microsoft Office products.

Responsibilities

Direct overall branch performance, leading the team to achieve sales targets, optimize operational processes, and enhance customer satisfaction.
Develop and implement sales strategies to grow revenue and market share.
Motivate sales teams to manage a pipeline of prospects and customers effectively.
Engage customers in consultative conversations and offer tailored solutions to support their financial well-being, customer loyalty, and branch productivity.
Analyze branch performance data to guide strategic decisions and improve performance and operational efficiency.
Coach and develop team members, set clear expectations, enhance performance, and foster professional development.
Hire, retain, and motivate branch colleagues across job families.
Manage branch scheduling to balance branch needs with employee availability.
Use digital technologies and platforms to enhance customer interactions, explain self-service options, and drive business outcomes.
Provide an elevated customer experience by simplifying processes and delivering exceptional service.
Manage escalated customer problems and provide effective solutions.
Communicate clearly with customers in person, by phone, and through digital channels.
Manage branch risk and compliance, ensuring adherence to company policies and regulatory requirements.
Support nearby branch locations when required by business necessity.