Branch Manager - Okatie, SC

Coastal States Bank•Bluffton, SC

6d•Onsite

About The Position

The Branch Manager I is the leader of the branch, fully accountable for operational excellence, compliance, staff development, and client satisfaction. This role is accountable for branch growth, profitability, community presence, and strategic execution and manages the retail banking team. Serves as the primary representative of Coastal States Bank in the community, ensuring delivery on Core Values: Character, Commitment, Service, Trust, and Community.

Requirements

High school diploma or equivalent required.
Knowledge of basic math.
Minimum of 5 years of progressive retail banking, cash handling experience, account servicing, HELOC origination and processing, treasury solutions, and business banking is preferred.
Proficient with use of technology, including banking systems that include Premier UI, Mantl, Verafin, CheckFree (preferred by not required).
Experience in leading and mentoring peers.
Detail oriented with strong organizational and critical thinking skills.
Comfort with digital banking tools and ability to educate clients on their use.
Excellent customer relation skills.
Strong communication, coaching, and community engagement skills.

Nice To Haves

Some college preferred.
Knowledge of Premier UI, Mantl, Verafin, CheckFree banking systems.
Knowledge of a wide range of Microsoft Office software applications is preferred.

Responsibilities

Model CSB’s Core Values in all decisions and interactions.
Ensure staff deliver meaningful client conversations to uncover needs.
Resolve escalated client issues, ensuring positive outcomes and retention.
Oversee all branch operations: teller, TCR, ATM, vault, and security processes.
Ensure daily tasks are completed: NSF decisions, non-post review, wire approvals.
Maintain full accountability for audit cycles and corrective actions.
Support loan origination (consumer, HELOC, small business) with accuracy and compliance.
Manage Treasury Management referrals and collaborate with TM officers.
Monitor and support outbound calling programs; ensure team follow-through.
Provide staff supervision, coaching, and performance management.
Use training checklists and proficiency scorecards to evaluate staff readiness.
Manage staffing schedules and ensure coverage for branch and market needs.
Serve as final decision-maker for all branch operations, compliance, and client service.
Hold accountability for branch performance metrics including deposits, loans, and profitability.
Drive branch portfolio growth through acquisition and relationship deepening.
Represent CSB at community events and networking opportunities.
Build partnerships with Treasury Management, Commercial, and Mortgage teams.
Lead staff development and training in products, services, lending, and compliance.
Conduct timely performance evaluations and set development plans.
Mentor high-potential staff for succession planning.
Develop and execute the branch business plan aligned with bank goals.
Monitor branch performance metrics and adjust strategies to meet objectives.
Support and reinforce a sales and service culture that aligns with CSB’s strategic priorities.
Complete all compliance, audit, and leadership training on schedule.
Ensure adherence to BSA, AML, KYC, and privacy standards.
Acquire and maintain the required knowledge of State and Federal Banking regulations and policies.
Operate computers and calculators with accuracy and efficiency.
Prioritize and manage multiple responsibilities effectively.