External

Valley Bank • Jacksonville, FL

8h

About The Position

The Branch Manager is responsible for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development. This role ensures exceptional service delivery to all clients within a consumer-oriented branch. The manager will coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities. Responsibilities include observing sales engagements to ensure high-quality customer consultations and effective lead management through Salesforce. The role also involves managing all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy. Additionally, the Branch Manager leads and encourages the identification, escalation, and resolution of potential risks, fosters a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement, and develops and leverages market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Requirements

• Ability to prioritize, organize, delegate, and execute.
• Excellent verbal, written and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• Ability to listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.
• High School diploma or GED equivalent.
• Minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.

Responsibilities

• Lead and manage all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensure exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Lead and encourage identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED