Branch Manager

Fairstone Bank • Carbonear, NL

49d • Onsite

About The Position

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. Join Fairstone as a full-time BRANCH MANAGER in our Carbonear, Newfoundland and Labrador branch. Reporting to the District Manager, Fairstone Branch Managers are responsible for the overall success of the branch by maintaining and optimizing branch profitability, growing the business by developing new opportunities and supporting client acquisition through multiple channels, creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met, implementing people strategy that attracts, retains and develops talent, driving accountability and coaching team members to achieve operational, Developmental and customer experience expectations, leading any change initiative and ensuring all relevant information is cascaded to their teams, ensuring high employee engagement and developing individual development plans, and ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures, maintaining high degree of confidentiality of client information and compiling to policies on customer confidentiality, and acting as a Fairstone ambassador in local communities and projecting a positive company image.

Requirements

• College diploma preferred (BS/BA with coursework in Business)
• Three to five years of directly related work experience in finance industry sales (consumer finance industry preferred) or three to five years of previous management experience
• Excellent interpersonal and customer relationship building skills
• Strong communication skills to communicate with all levels of employees, managers and customers
• Demonstrated effective verbal, written and listening skills
• Be a self-starter, proactive and display initiative
• Ability to work flexible hours in a fast-paced environment and managing multiple priorities

Responsibilities

• Leading the overall success of the branch by maintaining and optimizing branch profitability
• Growing the business by developing new opportunities and supporting client acquisition through multiple channels
• Creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met.
• Implementing people strategy that attracts, retains and develops talent
• Driving accountability and coaching team members to achieve operational, Developmental and customer experience expectations.
• Leading any change initiative and ensuring all relevant information is cascaded to their teams
• Ensuring high employee engagement and developing individual development plans
• Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures
• Maintaining high degree of confidentiality of client information and compiling to policies on customer confidentiality
• Acting as a Fairstone ambassador in local communities and projecting a positive company image

Benefits

• Competitive hourly rate plus an incentive plan based on performance.
• Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Group Retirement Savings Plan with up to 7% employer match.
• Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• Education Assistance Program and Fairstone Academy for training and skill development.
• Parental leave top-up program to help you during life’s big moments.
• One paid volunteer day to give back to causes that matter to you.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree