Branch Manager
Rockland Federal Credit Union•Somerville, MA
•$76,800 - $82,000•Onsite
About The Position
Rockland Federal Credit Union is seeking a Member Experience Manager to lead branch performance, community engagement, and business development within an assigned market. This role is responsible for driving membership growth, expanding Select Employee Group (SEG) relationships, developing high-performing teams, and delivering an exceptional member experience.
Requirements
- 5–7 years of branch or retail financial services experience
- 3–5 years of leadership experience managing managers or multiple locations
- Strong knowledge of branch operations, compliance, and risk management
- Proven success in community engagement, business development, and team leadership
- Ability to travel throughout the assigned market for branch visits and community events
Nice To Haves
- Credit union experience strongly preferred
Responsibilities
- Lead community engagement, SEG growth, and business development efforts
- Build relationships with community partners, local organizations, and business leaders
- Drive branch performance including sales, member experience, and financial results
- Lead, coach, and develop branch leadership teams
- Oversee hiring, onboarding, performance management, and succession planning
- Ensure operational excellence, compliance, and strong internal controls
- Support strategic initiatives, growth plans, and organizational change management
Benefits
- Cigna medical benefits
- dental benefits
- vision benefits
- a 401(k) plan with company match
- profit-sharing potential
- flexible health and dependent care plans
- life, AD&D, and LTD insurance
- a generous and flexible tuition reimbursement program
- a PTO package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
