Branch Manager

Sunflower Bank, N.A.•Laguna Woods, CA

1d•Onsite

About The Position

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank at sunflowerbank.com. Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of Branch Manager at our Laguna Hills, CA branch! The salary range for this position is $89,200 to $130,300, depending on knowledge, skills, abilities, experience, and location.

Requirements

Two to five years of similar or related experience; banking experience preferred; supervisory experience required.
Must be able to relate well with others and build effective business relationships to successfully perform the job.
Sound judgement and decision-making skills.
Proficiency with math calculations.
Computer proficiency in a Microsoft Windows environment.
Demonstrate excellent verbal, telephone, and written communication skills.
Sales ability and persuasiveness.
Interpersonal skills to include a significant level of trust, diplomacy, courtesy, and tact.
Exceptional customer service, sales, leadership, teamwork, and management skills.
Working knowledge of bank operations.
Ability to develop and achieve group goals in accordance with defined parameters.

Nice To Haves

banking experience preferred

Responsibilities

Responsible for the corporate growth plan through branch deposit average balance increases, household increases, consumer lending base increases, deposit service fee increases, cross-sale ratio, and partnering line of business referrals, as well as engaging, motivating, and leading staff to act on and support these initiatives.
Responsible for assisting all sales team initiatives, which include weekly joint sales calls to grow business relationships with other lines of business leaders (e.g., Treasury management, Wealth Management, Commercial lenders, and Small business lenders).
Act as team leader by representing the bank in a favorable light and actively participating in community events and activities. Is active in outside organizations.
Hire, train, direct, and communicate performance expectations clearly and frequently, evaluating employee performance – recommend promotions, transfers, and salary adjustments; identify performance problems and take action to correct, including termination.
Maintain a highly qualified staff at the branch that adheres to the latest approved allocation. This includes management and placing a floater pool, if available.
Develop and coach staff to provide legendary customer service to all customers and non-customers by upholding all customer service non-negotiables, e.g., greet customers with a sincere smile, appropriate use of handshake, learn and use customers’ names, process customer requests in a timely/accurate manner, take ownership of customer complaints and ensure resolution and customer satisfaction, provide sincere thank you, and lead by example.
Plan and assign daily goals, tasks, and assignments, assuring proper completion and follow-up, which may include performing the duties of subordinates.
Daily monitoring and management of all office tasks, including CTR, optical reports, NSF, Teller cash errors, FTE levels, and payroll.
Ensure branch adherence to all company policies and procedures.
Act as a branch security representative and enforce the Security Policy.