Branch Manager (Spv)

The Bank of Missouri•Creve Coeur, MO

2d•Onsite

About The Position

At The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributions. When you work at The Bank of Missouri, you not only get to help others, but you also get the resources, opportunities and support to grow your own career. Staying in business for more than 130 years is hard. Really hard. But, thanks to our great customers in the communities we serve and our entire team, we’ve grown from one bank, once known as The Bank of Perryville, to now 32 locations in 25 communities across Missouri. If you think about it, since 1891 when the bank was founded, we’ve endured many events: the Great Depression, two World Wars and the Financial Crisis of 2007-2008. We are a growing, with plans to further expand as opportunities present themselves. With our roots firmly planted in Perryville, Missouri, we continue to grow; evolving and expanding with our amazing team, customers and communities. Those principles are the reason we are still in business today: caring for people and communities is our foundation. With every financial decision we make, we bear those values in mind, every time. We are proud, but above all, very privileged to say, “We’ve been community banking since 1891.” We look forward to the bright future which lies ahead for the shareholders, employees, customers and communities served by The Bank of Missouri.

Requirements

Bachelor's degree (B. A.) from four-year College or university; or five to six years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Drive all aspects of the Sales & Service processes.
Participate in the development of retail goals and sales targets for self and staff and ensures accountability for staff sales and referral performance.
Plan and facilitate sales meetings to discuss sales and referral results, product promotions, etc.
Oversee the delivery of quality customer service at the branch through personal contact with customers and prospects.
Assist customers with inquiries and information requests, and resolve concerns and issues relating to deposit and loan products and services offered.
Provide motivation and coaching to staff to ensure that assigned goals are achieved.
Develop and implement plans to include calling on maturing accounts, sales leads, referrals, new account follow-up, and other prospecting opportunities for the designated market area.
Track results and follow up as appropriate.
Proactively identify sales opportunities with an emphasis on establishing profitable client relationships.
Promote, explain, and sell all retail banking products.
Ask clients for referrals.
Develop new business opportunities and may conduct outside sales calls.
Analyze client base and competitive environment for the market area.
Monitor, evaluate, and implement adjustments to programs to ensure achievement of goals.
Authorize transactions in accordance with bank policy (e.g., deposits, withdrawals, check cashing, wire transfers, etc.).
Address and resolve client concerns and inquiries.
Ensure and is held accountable for the audit integrity, risk management, and security of the branch.
Maintain thorough product knowledge of all retail products.
Provide staff training to include product knowledge, sales, referrals, customer service, and policy and procedures.
Oversee all special deposit-related functions of the Bank, including needs of large depositors and business clients.
Responsible for ensuring retention of large withdrawals and account closures.
Participate in, and encourage staff to participate in, community activities in the vicinity of the branch location to enhance public awareness of the bank and to leave a positive impression of the bank.
Monitor the knowledge and skill levels of branch personnel to identify development and training needs.
Participate with corporation training personnel in the development of training programs as needed.
Responsible for overseeing maintenance of office building, grounds, equipment and fixtures.
Conduct annual employee performance reviews creating accountability through performance measurement against objectives, using the review process to build motivation and commitment.
Monitor, evaluate and implement adjustments to programs to ensure achievement of individual branch goals and overall region goals.