Branch Manager

Stanley Black & Decker, Inc.•Ottawa, ON

44d•CA$75,000 - CA$90,000•Onsite

About The Position

As a Branch Manager, you will be part of a dedicated team based in Ottawa, Ontario and reporting to the National Product Service Manager. This role is crucial for achieving top-line sales and standard margin budgets in DEWALT, CPT, Accessories, and Outdoor product lines. You will be responsible for presenting and executing marketing promotions, developing and nurturing strong account relationships, and providing monthly rolling sales forecasts. The position requires managing business within assigned T&E budgets, providing feedback on competitive activity, and ensuring sales and service skills maintain and enhance Stanley Black & Decker’s corporate image. Timely completion of all jobs to meet deadlines and objectives, along with providing courteous, knowledgeable, and efficient service to all customers to maximize satisfaction, are key. You will also implement and maintain established inventory control procedures, promote fusion between Sales and Service, administer warranty and other company policies, and make day-to-day operational decisions. Implementing and coordinating processes such as cash controls, returns, warranty, and paper routines to comply with internal audit standards, and professionally merchandising the retail store to maximize sales and profit are also essential. Growing the parts and repair business through promotion of sales from ASC/Distributor/End-User Accounts is a primary objective.

Requirements

Graduate of a community college or university (business major)
Experience in a sales, marketing, or service environment
Highly motivated, hands-on individual who thrives on the fast-paced, competitive retail and I/C environment
Strong managerial, organizational and product knowledge, including the ability to implement various sales and marketing programs across both channels
Effective communication, leadership, negotiation, presentation and consumer behavioral skills; experience in working directly with the public
Proficiency in using SAP and Microsoft Office Suite products
Have a valid drivers license and a clean record

Nice To Haves

Product application, and technical skills an asset

Responsibilities

Achieve top line sales and standard margin budgets in DEWALT, CPT, Accessories and Outdoor
Present and execute Marketing promotions and programs to assigned customer base; develop, execute and track account plans
Develop and nurture strong account relationships
Provide monthly rolling sales and forecast by business
Coordinate and participate in major trade shows with key accounts
Manage business within assigned T&E budgets
Provide feedback on competitive activity to marketing
Provide the necessary sales and service skills to maintain and enhance Stanley Black & Decker’s corporate image, attain and exceed established financial targets
Achieve timely completion of all jobs to meet deadlines and objectives
Ensure courteous, knowledgeable and efficient service to all customers (ASC, End-User, Distributor) to maximize 100 % customer satisfaction
Implement and maintain established inventory control procedures
Promote fusion between Sales and Service
Administer warranty; other company policy and procedures; and make the day-to-day operational decisions
Implement and coordinate all processes such as cash controls; returns; warranty; paper routines to comply with internal audit standards
Professionally merchandise the retail store to maximize sales and profit
Grow parts and repair business through the promotion of sales from ASC/Distributor/End-User Accounts