Branch Manager - Woodstock, NY

Ulster Savings•Town of Woodstock, NY

1d•$68,000 - $73,000•Onsite

About The Position

The Branch Manager oversees the daily operations of the branch and its personnel. This includes responsibility for leadership, business development, profitability and the overall operational performance of the branch. The right candidate will thrive in a fast-paced banking environment, be self-sufficient and have the availability for community events and functions outside of normal business hours.

Requirements

Minimum of three years banking experience required.
Demonstrated leadership skills and minimum of three years branch experience.
Minimum two years management experience required.
Excellent communication and interpersonal skills to interact with customers and staff in an open face-to-face work environment.
Proven ability to demonstrate and coach exceptional customer service.
Strong knowledge of Business Banking products, services, and client relationship management.
Able to make customer offsite calls/visits away from the branch to achieve calling and business development expectations.
Active local community involvement (networking, non-profit support, customer engagement).
Fundamental understanding of profitability.
Final candidates are subject to a pre-employment background check, which will include, but is not limited to credit history.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Oversee the daily operations of the branch and its personnel.
Provide leadership, drive business development, and ensure profitability and operational performance of the branch.
Build and develop branch sales staff by recruiting, hiring, mentoring, and using performance management to coach staff to exceed their annual performance objectives.
Provide ongoing guidance and training to branch personnel.
Direct staffing and administrative functions including performance appraisals, annual performance objectives, promotions, salary recommendations, and handling complex employee issues (including terminations).
Consistently re-enforce and model a partnership with Personal Bankers, to ensure a positive, productive employee and customer experience.
Lead and support the branch in achieving its customer retention, acquisition and growth goals.
Achieve personal sales goals.
Identify financial needs and present all appropriate options, working cooperatively with appropriate business partners.
Develop existing business client relationships and prospect new business relationships.
Proactively bundle products and services to strengthen customer relationships.
Build new customer relationships through a business calling program and networking.
Provide leadership around the customer experience, ensuring a consistent, high level of service.
Take ownership of complex account servicing and error resolution issues, including those escalated by other employees.
Provide coaching and guidance to staff to ensure strong customer relationships and maintain growth through referrals with other lines of business.
Project a positive image of Ulster Savings within the community through active involvement in local organizations.
Ensure compliance with operational, security, and control policies and procedures, preventing fraud and protecting customer assets.
Follow consumer and business banking guidelines for accuracy and proper account handling.
Develop and maintain a positive, productive partnership with Branch Administration, ensuring proper awareness of how the Branch is performing against the Bank's operating and compliance standards.
Demonstrate leadership and teamwork by proactively assisting other branch colleagues as well as actively participating and contributing during Branch staff meetings.
Coach branch staff on quality referral generation for all product lines.
Lead process to develop action plans to improve engagement with the branch staff.
Perform any other duties assigned by Management.