Branch Manager

Salem•Salem, OR

36d•Onsite

About The Position

Lead the full operation of an established disaster restoration branch — mitigation and reconstruction, roughly 55/45 — with real authority over hiring, scheduling, estimating standards, and how we show up for customers on the worst day of their lives. We're looking for a proven operator: someone who can run emergency response and a construction backlog at the same time, build a team that stays, and keep our reputation with carriers, agents, and customers exactly where it belongs. ServiceMaster of Salem specializes in restoration services that include water, fire/smoke, odor removal, mold, trauma, and vandalism. Our mission is to not only provide you with the best services available, but give you a Restored Peace of Mind® that we will do everything possible to return your home or business to pre-loss condition. We've served the Salem and the surrounding areas for over 46 years, restoring homes and businesses after water, fire, and storm damage. We're growing fast because we answer the phone, show up on time, and do what we said we'd do — and we hire people who think that's the bare minimum.

Requirements

5+ years in restoration or insurance repair
At least 3 years running a branch, division, or team of your own
Know Xactimate
Know what a TPA scorecard is
Experience fighting (politely) with a carrier over a supplement
Ability to read a WIP report and identify problem jobs
Experience hiring, training, and retaining technicians
Comfortable being the point person for 2 a.m. CAT event calls
If you don't have the industry experience, tell us why you would excel at this position.

Responsibilities

Lead day-to-day operations across both divisions — mitigation and reconstruction — with full accountability for how the branch performs
Lead a team of 40–50: mitigation techs, PMs, estimators, and office staff — and build the managers underneath you
Keep our 24/7 emergency response sharp and our mitigation files closed in 30 days
Run a reconstruction backlog with real WIP discipline — no jobs dying at 90% complete
Own the relationships that feed the branch: adjusters, agents, plumbers, property managers, TPA programs
Set the standard on safety, documentation, and estimating integrity — we win by doing it right, not by padding scopes