Warehouse and Call Center Manager - B034

MYGRANT GLASS COMPANY INC•Reno, NV

7d•$76,000 - $82,000•Onsite

About The Position

Mygrant Glass is seeking a proven leader to oversee their Reno branch operations as Branch Manager. In this role, you’ll be responsible for managing employees, inventory, and customer service while ensuring the branch meets its performance goals. This position requires a balance of strategic planning, operational oversight, and hands-on leadership to keep our team, customers, and business moving forward. Mygrant Glass is the largest independent auto glass distributor in the United States, operating with the values of a family-owned company. They value safety, teamwork, and providing opportunities for growth.

Requirements

Proven leadership, team building, and communication skills
Live and work with a very high level of integrity
Ability to cultivate a culture of teamwork, customer focus, and respect
Keen eye for detail and safety
Numerous years of experience with inventory control, inventory reconciliation, and cycle counting
Direct involvement in developing customer service experiences and exceeding expectations
High level of experience with Microsoft products
Proven track record of a minimum of four years in management of at least fifteen employees including recruiting, hiring, and developing top talent
Experience with both fleet and MHE safety and maintenance
Solid interpersonal and communication skills, both verbal and written
5+ years previous relevant experience required

Responsibilities

Accurately present the “Mygrant message” to customers and employees.
Ensure compliance with and training on all company policies including state and federal regulations.
Meet current branch goals, annual branch budget and profitably grow respective branch.
Develop business plans for branch operations.
Define branch goals & communicate throughout the branch.
Monitor and maintain branch performance goals/standards.
Coach all branch employees to succeed in ensuring referrals and branch sales goals.
Oversee and monitor branch sales.
Ensure effective branch succession and efficient branch operation.
Promote growth/development of branch employees.
Recruit and train staff at the branch.
Oversee the overall security of branch and branch employees.
Coordinating branch activities to ensure smooth operation of branch.
Manage the branch teller staff.
Participate and develop branch sales promotions.
Additional duties may be assigned.