Call Center Manager

Sun East Federal Credit Union • Concord Township, PA

1d • Onsite

About The Position

Sun East Federal Credit Union of Aston, PA is seeking a Call Center Manager to join our team. Are you a self-starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on!
Our Call Center Manager will earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. This is a credit union call center where there is no cold calling required! If this sounds like the financial industry service opportunity that you've been looking for, apply now!
ABOUT SUN EAST FEDERAL CREDIT UNION
Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people."
"Together, we will be our members' heroes and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.

Requirements

• High School Diploma or equivalent
• A minimum of 5 years call center experience, with a minimum of 3 years supervisory/management experience
• Good public relations skills
• Ability to work independently
• Ability to communicate effectively
• Good organizational skills
• Basic typing and math skills
• Previous banking and/or credit union experience
• Previous loan experience.

Nice To Haves

• Bilingual skills a plush

Responsibilities

• Assisting in the overall efficiency and effective operation of the Call Center to meet the established performance standards.
• Supporting the Call center with answering incoming calls, conducting outgoing calls regarding member accounts, problems and/or transactions and handling escalated member calls.
• Assisting members with basic banking tasks such as looking up account info, posting transfers, placing stop payments, processing card orders, handling requests for check copies, and processing wire transfers.
• Educating members on all the products and services we offer such as banking services, IRAs, and loans.
• Utilizing product knowledge to use a consultative approach to uncover needs and cross-sell financial products.
• Putting the member and fellow employees first every day exemplifying Sun East's Mission and Values in all that you do.

Benefits

• medical
• dental
• vision
• a flexible spending account (FSA)
• a 401(k) plan with company match
• life insurance
• an interest rate reduction on loans
• employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED