Branch Manager

Community Financial System, Inc.•Village of Chateaugay, NY

23d•Onsite

About The Position

The Branch Manager leads the branch team to achieve exceptional business results, with a strong emphasis on leadership, staff development, deepening customer relationships, and community involvement. This role requires a proactive, customer-centric approach to foster an environment of trust, accountability, and continuous improvement. The Branch Manager is responsible for administering the Bank's strategy for achieving annual goals and objectives related to Loan Growth, Deposit Growth, Financial Services, Credit Administration, and Business Development, while ensuring the branch operates in full compliance with all applicable policies, procedures, laws, and regulations, maintaining a culture of accountability and excellence.

Requirements

Bachelor’s degree in Business, Finance or related field preferred
Valid driver’s license and reliable transportation
All applicants must be 18 years of age or older.
Strong interpersonal communication, negotiation and sales skills
Evidence of positive and effective leadership qualities
Sound judgement and reasoning
Thorough knowledge of the features and benefits of financial products and services
Working knowledge of regulatory policies and procedures regarding financial products and services
Must be able to consistently demonstrate the Company’s core values: Integrity, Excellence, Teamwork, and Humility
Minimum five (5) years of related experience required with proven success in a leadership role
This position may require National Mortgage Licensing System (“NMLS”) registration under the terms of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act).
This position may require Notary Public licensing.

Responsibilities

Develop and execute effective sales strategies to achieve branch targets for deposits, loans, and other financial products and services.
Mentor team on advice-giving strategies to improve customer financial confidence.
Identify and pursue opportunities to acquire new customers through community involvement, networking, and targeted outreach.
Ensure all staff are well-versed in the Bank's products and services, and are capable of effective cross-selling to meet customer needs.
Monitor local market trends and competitor activities to identify business opportunities and adjust strategies accordingly.
Inspire and motivate branch staff to achieve individual and team goals through positive reinforcement and a supportive leadership style.
Implement training programs to enhance the skills and knowledge of staff, promoting a culture of continuous learning and professional growth.
Conduct regular performance reviews, provide constructive feedback, and develop action plans for development and/or improvement.
Address and resolve any team conflicts promptly and professionally, maintaining a harmonious work environment.
Foster a customer-first culture, ensuring all branch interactions are handled with professionalism, empathy, and a focus on building long-term relationships.
Address customer complaints and issues promptly, working to exceed customer expectations and maintain high satisfaction levels.
Engage with the local community to build the Bank’s reputation and establish strong community ties, including participation in appropriate events and organizations.
Collect and analyze customer feedback to identify opportunities to improve branch services and customer experiences.
Oversee daily branch operations to ensure efficiency, compliance with regulations, and adherence to bank policies, procedures and standards.
Identify and mitigate risks associated with branch activities, maintaining a safe, secure and well-controlled banking environment.
Monitor branch financial performance and prepare regular reports for management, including progress towards sales and operational goals.
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
Perform other related duties as assigned or directed to support branch and Bank objectives.
As an integral member of Retail Banking, the Branch Manager is responsible for providing assistance wherever necessary to help the branch and the Bank in achieving annual goals.
The Branch Manager may be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels.