Branch Manager Trainee

Daikin • Springfield, VA

10d • Onsite

About The Position

The Branch Manager Trainee (BMT) program is designed to provide comprehensive training in all aspects of branch operations and the Branch Manager role. Trainees will shadow and fulfill the duties of various positions within the branch, with the goal of graduating into a Branch Manager position. The BMT is expected to be a strong team player, results-oriented, dedicated to excellence, and possess a sense of urgency to achieve business objectives.

Requirements

• Knowledge of MS Office including Word, Excel and Power Point.
• Ability to learn and demonstrate knowledge of the complete operations of the branch in a period of 8-12 months and be ready to move into a Branch Manager position when training is complete.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
• Developing rapport and effective listening skills including high level of professionalism – patience, poise and tact.
• Effective verbal and written communication skills.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to develop leadership skills including delegation, performance management and personnel development.
• Ability to use good judgement and strong work ethics and integrity on the job.
• Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner.
• Ability to understand and follow procedures, work instructions and company policies.
• 1 – 3 years customer service, retail or HVAC preferred.
• Bachelor’s degree in business - Prefer degree in Business, Sales, HVAC related field OR equivalent experience.

Nice To Haves

• Knowledge of HVAC equipment / products is preferred.

Responsibilities

• Take direction from multiple sources to learn all aspects of branch operations and the branch manager position.
• Shadow and fulfill the duties of each role within the branch, up to and including graduation to the role of Branch Manager.
• Help the branch build its sales, including the new business component, by maintaining house accounts through active dealer communication of new product launches, services, supplies, prices, and new product sales/discounts via outbound calls and in-house counter discussions.
• Conduct outbound calls to existing and lost customer accounts.
• Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products.
• Provide excellent customer service via walk-ins, phone calls, and e-mails.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy of information entered.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services.
• Maintain records and prepare reports on sales activities.
• Manage inventory levels.
• Expand knowledge of HVAC products and keep current with the latest trends within the industry.
• Learn the roles and responsibilities of all functions within the branch, including CSRs/Inside Sales Representatives, Warehouse Associates, Drivers, and Branch Manager.
• Perform CSR counter duties: face-to-face interaction with customers, complete transactions using Mincron.
• Perform warehouse duties: safely operate a forklift, proper and safe loading/unloading and stacking techniques, filling customer orders.
• Learn driver duties: delivery process, documentation procedures, DOT regulations, and internal safety protocols.
• Learn Branch Manager duties: employee relations, timekeeping, inventory control, asset protection.
• Work positively with all levels of management and peers to ensure all areas and departments are working as an effective team.
• Ensure branch showroom is adequately stocked, cleaned, and organized, as well as the warehouse and showroom, and ensure there are no safety hazards.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level