Branch Manager Trainee

AirReps•SPRINGFIELD, VA

10d•Onsite

About The Position

The Branch Manager Trainee (BMT) will learn all aspects of branch operations and the branch manager position by taking direction from multiple sources. This will include shadowing and fulfilling the duties of each role within the branch, up to and including graduation to the role of Branch Manager. The BMT is a strong team player, results-oriented, has a dedication to excellence, and a sense of urgency to achieve business objectives.

Requirements

Knowledge of MS Office including Word, Excel, and Power Point.
Ability to learn and demonstrate knowledge of the complete operations of the branch in a period of 8-12 months and be ready to move into a Branch Manager position when training is complete.
Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
Positive, professional attitude, handling difficult customers with the ability to diffuse negative situations.
Developing rapport and effective listening skills, including a high level of professionalism – patience, poise, and tact.
Effective verbal and written communication skills.
Effective organizational skills and time management skills, including the ability to prioritize and multi-task.
High level of attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Ability to develop leadership skills, including delegation, performance management, and personnel development.
Ability to use good judgment and strong work ethics and integrity on the job.
Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner.
Ability to understand and follow procedures, work instructions, and company policies.

Nice To Haves

Knowledge of HVAC equipment / products is preferred.

Responsibilities

Help the branch build its sales, including the new business component, by helping to maintain house accounts through active dealer communication of new product launches, services, supplies, prices, and new products sales and/or discounts via outbound calls and in-house counter discussions.
Conduct outbound calls of existing and lost customer accounts.
Maintain sales programs within the assigned territory by keeping customers informed about available services, supplies, prices, and new products.
Provide excellent customer service via walk-ins, phone calls, and e-mails.
Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy of information entered to guarantee correct items are ordered.
Periodically reach out to customers to determine satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities and manage inventory levels.
Expand knowledge of HVAC products and keep current with the latest trends within the industry.
Learn the roles and responsibilities of all functions and responsibilities within the branch, including: CSRs/Inside Sales Representatives, Warehouse Associates, Drivers, and Branch Manager.
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
Ensure the branch showroom is adequately stocked, cleaned, and organized, as well as the warehouse and showroom, and ensure there are no safety hazards.
Perform other duties as assigned.