Branch Manager III

Tompkins Community Bank•Buffalo, NY

8d•Onsite

About The Position

This position leads the administration and efficient operation of a full-service branch, with responsibility for operations, lending, product sales, customer service, compliance, security, and safety in alignment with Company objectives. The role also drives business development by identifying client and prospect needs, strengthening the Tompkins brand within the local community, and generating small business banking opportunities in the market area. This position provides overall direction and leadership for branch activities, team performance, and market growth.

Requirements

High school diploma or equivalent required
Minimum of three (3) years of experience in a related role required
Demonstrated management and supervisory capabilities, with the ability to lead, coach, and support team performance.
Proficiency in consultative sales practices, including identifying client needs, recommending appropriate products and services, and achieving referral goals.
Strong interpersonal, verbal, and written communication skills.
Demonstrated commitment to delivering a high level of customer service.
Proficient computer skills, including the ability to use standard business and banking-related systems effectively.
Requires active Nationwide Multistate Licensing System and Registry (NMLS) registration, or the ability to secure registration upon hire, and is contingent upon successful completion of a credit report review as part of the process.

Nice To Haves

bachelor’s degree preferred
specialized banking education and training preferred

Responsibilities

Lead branch staff through daily direction, coaching, and performance oversight.
Strengthen communication, accountability, and development through regular feedback, mentoring, and performance management.
Foster a service- and sales-focused culture that supports branch goals and team engagement.
Grow the branch by deepening relationships with existing and prospective business customers.
Drive deposit, lending, referral, and cross-sell opportunities through proactive, needs-based sales efforts.
Expand market presence through community networking and business development activities.
Deliver responsive support for business banking, deposit, loan, and related service needs.
Provide practical, solution-oriented guidance to help customers address financial needs and concerns.
Maintain a consistently high service standard to strengthen satisfaction, loyalty, and retention.
Oversee daily branch operations to ensure efficiency, continuity, and strong execution.
Monitor performance through reporting, goal tracking, and review of branch and individual results.
Support branch coverage and operational continuity across locations as needed.
Ensure adherence to policies, procedures, security standards, and regulatory requirements.
Oversee audit and compliance reporting with accuracy and timeliness.
Maintain a controlled operating environment through clear procedures, risk awareness, and accountability.