Branch Manager I - Austin Downtown, Texas

Southstate Bank•Austin, TX

22h•Onsite

About The Position

The Branch Manager I leads and coaches the branch team and oversees the administration and coordination of sales and service activities for an assigned branch. The role is accountable for maximizing revenue, profitability, sales, and customer satisfaction; minimizing operational losses and customer attrition; ensuring compliance with operational and security procedures; and deepening existing customer relationships. The Branch Manager also supports promotional campaigns and product initiatives. This position has supervisory responsibilities, including staff hiring, training, coaching, performance oversight, and personnel-related decisions. The manager develops branch goals and projections, supports customers with banking and lending services, ensures regulatory and security compliance, and participates in community business development. The position is based at 1011 W. 40th St., Ste. 100, Austin, Texas 78756. Travel may be required for meetings and training.

Requirements

High school diploma, a bachelor's degree, and/or two years in banking.
At least two years of prior banking experience; experience may include lending.
Previous management or supervisory experience.
Strong organizational skills and proven leadership experience.
Strong PC skills and the ability to analyze and solve problems.
Excellent leadership, communication, planning, organizational, decision-making, and writing skills.
Training and oral presentation skills.
Customer service orientation and initiative.
Unquestionable ethics, integrity, and values.
High energy, passion, and commitment to excellence.
Strong problem-solving skills, including creativity and innovative thinking.
Strong oral and written communication skills and professional interpersonal skills.
Willingness to travel for meetings and classes.
Ability to stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, and reports, and identify customers.

Responsibilities

Track progress toward branch loan and deposit goals and initiate actions to achieve them.
Develop branch projections and strategic plans, including sales goals.
Lead by example in customer relations, selling, cross-selling, and staff conduct.
Supervise staff performance and contribute to personnel decisions involving employment, performance ratings, promotions, salary, transfers, and termination.
Help staff set goals, explain expectations, and coach them toward success.
Direct hiring, training, and retraining of branch staff on operations, products, customer relations, development, and sales.
Conduct regular staff meetings covering sales, campaigns, products, services, policies, procedures, and regulations.
Oversee branch security procedures and understand the operation of security devices.
Follow branch audit procedures, including using Regional Operations Specialist visits semi-annually.
Serve customers promptly, accurately, efficiently, and confidentially; recommend appropriate products and services based on customer information.
Process loan applications within lending authority and related paperwork, extend credit to qualified individuals and businesses, and assist with delinquent loan collections.
Manage loan and deposit exceptions for the branch and individually.
Open deposit accounts and provide account maintenance and other services, including stop payments and wire transfers, within assigned limits.
Resolve customer problems and complaints courteously and discreetly, explaining policies and procedures as needed.
Participate in community business development to promote, enhance, and retain current and prospective client relationships.
Explain bank objectives, policies, and programs to employees and direct their implementation.
Monitor branch resources and assets and request resources as needed.
Ensure compliance with banking regulations, including Regulation CC and the Bank Secrecy Act.
Maintain a professional appearance and an orderly, attractive work area.
Understand customer-facing technology and discuss and enroll customers in self-service options.
Accept other duties as assigned.