Branch Manager/Directeur de succursale

AirReps•Laval (administrative region), QC

4d•Onsite

About The Position

The Branch Manager oversees the branch’s operations and staff with accountability for sales (<$5 million), customer service, profitability, productivity and loss prevention. Leads branch operations team (3-6 people) to achieve strategic goals related to revenue generation, profit attainment, and growth goals including market share through utilization of effective sales management techniques. Communicates and enforces store goals and policies and ensures compliance with security, sales, and safety and recordkeeping practices. Maintains accurate records of purchases, sales, and requisitions and reviews store reports to identify areas of waste. Le directeur de succursale supervise les opérations et le personnel de la succursale et est responsable des ventes (<5 millions de dollars), du service à la clientèle, de la rentabilité, de la productivité et de la prévention des pertes. Diriger l'équipe des opérations de la succursale (3 à 6 personnes) pour atteindre les objectifs stratégiques liés à la génération de revenus, à la réalisation des bénéfices et aux objectifs de croissance, y compris la part de marché grâce à l'utilisation de techniques efficaces de gestion des ventes. Communique et applique les objectifs et les politiques du magasin et assure le respect des pratiques de sécurité, de vente, de sûreté et de tenue de dossiers. Tient des registres précis des achats, des ventes et des demandes et examine les rapports du magasin pour identifier les zones de gaspillage.

Requirements

1 year in a leadership/supervisory role
High School diploma or GED equivalent
Knowledge of warehouse/inventory management and material handling equipment such as forklifts
P&L understanding
Proven customer service experience with high level of customer satisfaction
Proven leadership, coaching / mentoring and team-oriented mindset along with effective delegation of duties.
Effective verbal and written communication skills and interpersonal skills
Strong organizational and time management skills
High level of attention to detail and compliance and results driven.
Excellent problem-solving skills, with ability to apply sound judgment
Ability to build and maintain positive relationships with customers, vendors, and employees
Experience leading a team of employees towards a common goal
Ability to apply good judgement and decision-making skills including strong work ethics and integrity.
Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint)
Must be able to perform essential responsibilities with or without reasonable accommodations

Nice To Haves

HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts
Working knowledge of CRM & Mincron or similar applications is preferred
Experience in the HVAC wholesale industry strongly preferred
College degree strongly preferred

Responsibilities

Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos.
Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives - meeting customer and branch expectations.
Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM.
Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region. Provide knowledge and skill development opportunities for employees with proper training and guidance for them to reach their full potential and have growth opportunities. Ensure employees complete all assigned training in a timely manner.
Effectively coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding disciplinary actions.
Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics. Remain current with warranty processing and follow up quickly on rejections.
Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues.
Stay current with cycle counts and keep dead stock at a minimum.
Maintain ample levels of inventory to meet delivery and service expectations of all branch customers.
Review P&L; hold safety meetings, security reports and maintain facility.
Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Conduct weekly safety committee meetings. Complete any Flash reports within the required timeline and communicate issues/injuries immediately.
Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital information in a timely manner.
Maintain a 93%, or higher, audit score
Maintain a working knowledge of company’s benefits and employee handbook policies. Ensure employees are following safety protocols including maintaining an organized and clean work environment,
Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform.
May work outside regular working hours in case of emergencies within the branch as required.
Participate in additional activities as requested.