Branch Lead

ASSOCIATED PACKAGING INCORPORATED•Mesquite, TX

12d•Onsite

About The Position

Associated Packaging is looking for amazing and talented people to join their team. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more! The Branch Lead (Location OKC) will act as a liaison and provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The Branch Lead will resolve customer issues in a timely manner and provide exceptional customer service to all clients. This role will act on behalf of the Branch Manager when they are not available.

Requirements

High School Diploma (GED or High Scholl Equivalency Certificate) required.
Knowledge of all branch roles.
Proficiency in Microsoft Office 365 programs including Outlook, Word, PowerPoint, Teams
Excellent written and verbal communication skills
Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines.
Strong computer skills and ability to learn new software applications.

Nice To Haves

Bachelor’s degree preferred.
NetSuite ERP system knowledge preferred.
Exposure to lean principles.

Responsibilities

Responsible for overseeing accuracy, timeliness, and processing of daily customer orders with the customer service team in support of sales team.
Review billing edit list on daily basis. Use as a tool to identify training opportunities with the CSR’s.
Ensure accurate order fulfillment and shipping while coordinating with Warehouse manager and warehouse staff.
Oversee and reconcile inventory counts from the Logistics Coordinator on a monthly, quarterly basis and at year end. Trace history of items to determine reasons for discrepancies. Coordinate with Inventory Analyst as needed.
Monitors and oversees the training of all new personnel in conjunction with Operations Trainer.
Be the backup to the branch CSR’s during times of heavy workloads and absences.
Handle customer complaints.
Process machine, rental, and lease orders.
Collaborate with management to identify slow moving inventory and discuss with sales team to facilitate its movement.
Research and resolve billing issues supporting the Customer Account Specialist.
Act on behalf of the branch manager when they are not available, coordinating with operations, sales, and service management as necessary.
Support month and end close processes.
Other duties and special projects as assigned.