BRANCH TEAM LEAD I

Fox Communities Credit Union • Green Bay, WI

4d • Onsite

About The Position

The Branch Team Lead I supervises, motivates, and trains branch team members. Oversees the daily operation of the teller line and assists with branch operations. Creates a positive first impression and establishes strong member relationships. Processes basic and advanced member transactions. Assists members with account maintenance and problem resolution.

Requirements

• Three to five years of similar or related experience
• Two years previous supervisory experience is required
• Excellent attention to detail
• Excellent written and verbal communication skills
• Strong time management, prioritization, and organizational skills
• Ability to successfully resolve conflict and problem solve
• Strong interpersonal skills necessary for coaching the team and supporting credit union members

Nice To Haves

• The ability to speak and translate fluent Spanish and English is a plus but not required.

Responsibilities

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values
• Assisting with hiring, onboarding, and training of new team members for the branch team
• Supporting the growth and development of the branch team by partnering with the branch manager to provide daily performance coaching and growth and development coaching to team members
• Providing an exceptional experience for members and ensuring the branch team is providing the same
• Assisting Manager with daily responsibilities of branch operations, making sure teammates are efficiently managing work duties
• Supporting Manager with service and staffing levels of the branch, including MRO staff; making sure the branch has adequate coverage and is responding to members’ needs quickly while ensuring the members’ overall experience is of the highest quality
• Assisting Manager in planning and facilitating Branch Team Meetings regarding areas needing improvement, changes to procedures, sharing new developments or services, and presenting general information
• Maintaining a strong knowledge of credit union products and services to confidently share features and benefits with members
• Scheduling team members
• Performing branch audits
• Addressing escalated member concerns efficiently
• Addressing team member concerns efficiently
• Monitoring all branch activities to ensure compliance with established credit union policies and procedures
• Processing member transactions and account maintenance confidently, accurately, and efficiently and assisting members with problem resolution
• Assisting Branch Team with advanced transactions
• Opening new accounts while building member relationships by uncovering member needs, suggesting products and services, and providing overall member education
• Supporting Manager with monitoring and achieving branch goals and other performance and operational measures and ensuring that appropriate steps are taken to correct unsatisfactory results
• Supporting Manager to ensure branch facilities are maintained and serviced
• Positively representing Fox in the community
• Assisting with team engagement efforts and encouraging and developing team growth

Benefits

• medical
• dental
• vision
• life
• short term and long-term disability insurance
• 401k (Roth and Traditional), which includes company contributions including match
• paid time off
• caregiver leave
• Paid Volunteer Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed