Branch General Manager

Mission Linen•Newark, CA

3d•Onsite

About The Position

Mission Linen Supply is currently seeking a Branch General Manager. The General Manager has overall responsibility for the successful operation of the service center branch, responsible for leading the field mentorship / leadership to a team of Drivers (Route Sales and Service Representatives - RSSRs), by developing their one way and rental field sales goals, ensuring an unsurpassed level of customer satisfaction, while pushing the depot and district to achieve operational goals. Must have Route Sales Management Experience. Qualified candidates must have excellent route sales skills, customer service skills, a strong business acumen, and the ability to provide effective in the field on the job mentoring. The position requires a thorough understanding of one-way route sales and rental services provided by Mission, an excellent work ethic, a high level of organization, and computer literacy. Directs efforts designed to maximize one-way sales and increasing new products and services in existing accounts and is also responsible for account retention.

Requirements

Route Sales Management Experience
Excellent route sales skills
Customer service skills
Strong business acumen
Ability to provide effective in the field on the job mentoring
Thorough understanding of one-way route sales and rental services
Excellent work ethic
High level of organization
Computer literacy
Previous management and leadership experience
Strong customer service skills and focus
Knowledge and familiarity with route sales and service
Familiarity with textile rental products and services, or relevant experience in a like industry
Strong business acumen to understand and analyze financial data to make good business decisions
A bachelor’s degree, or college with equivalent years of related experience
Computer literate in Microsoft Office and related business systems (financial, route accounting)
Strong interpersonal and communication skills

Responsibilities

Overall responsibility for staffing, training, and performance management of branch service staff.
Directly supervises service team including area managers, route sales, and service drives and support.
Manages key performance indicators, including labor, inventory, and other operational costs.
Recommends and implements programs aimed at increasing efficiencies, lowering costs, and growing market share.
Works closely with the sales department to achieve branch revenue goals.
Ensures that branch staff provides superior customer relations, account growth, and profitability for their location.
Primary local company contact for customers, community, vendors, and relevant government entities.
Must have lead by example approach with hands-on support.
Prepares and submits requisite company and regional reports.
Attends Quarterly Performance Reviews.
Ensures compliance with internal audit and safety programs.
Ensures regular and effective fleet maintenance.