Branch/Division Operations Manager

MORRISETTE PACKAGING INC•West Columbia, SC

About The Position

The Branch Manager is responsible for the overall performance, profitability, and day-to-day operations of the branch. This role provides leadership to branch employees, oversees inventory and purchasing activities, ensures exceptional customer service, maintains regulatory compliance, and promotes a safe and productive work environment. The Branch Manager serves as a key operational resource while supporting company growth and operational excellence.

Requirements

High school diploma or GED required
5+ years of experience in branch operations, distribution, warehouse, purchasing, or related leadership role
Experience leading and developing teams in a fast-paced operational environment
Strong background in inventory management, purchasing, customer service, and operations
Leadership and team development
Strong operational and organizational skills
Inventory and purchasing management
Customer relationship management and service recovery
Financial acumen (P&L and KPI understanding)
Problem-solving and decision-making in fast-paced environments
Knowledge of safety and regulatory compliance standards
Strong communication and interpersonal skills
Ability to manage time, priorities, and multiple operational demands

Nice To Haves

Associate’s or Bachelor’s degree preferred
Experience reviewing financial statements and operational metrics preferred
Working knowledge of OSHA, DOT, EPA, and general safety regulations preferred

Responsibilities

Lead and oversee all branch operations to ensure efficiency, accuracy, and profitability.
Coach, develop, and support branch employees while fostering accountability and teamwork.
Serve as the primary resource for operational issues involving orders, returns, credits, shipments, receiving, freight, purchasing, and customer setup.
Participate in branch, sales, and management meetings and communicate company objectives.
Support company initiatives, employee engagement activities, and community involvement programs.
Manage inventory levels, replenishment, pin-stock programs, and inventory accuracy.
Monitor and address inventory discrepancies, slow-moving inventory, and dead stock.
Source and purchase branch inventory and facility supplies, including chemicals, janitorial products, can liners, towels, tissue products, and related materials.
Approve stock transfers and coordinate inventory movement between locations.
Lead annual inventory counts and maintain accurate inventory records.
Design and build monthly newsletters, email campaigns, and blog graphics that enhance storytelling and engagement.
Maintain strong customer relationships and resolve service-related concerns.
Support sales representatives with emergency orders, delivery issues, sourcing requests, and customer solutions.
Work closely with the sales team to ensure customer expectations are met, and service levels remain high.
Conduct customer visits as needed to strengthen partnerships and identify opportunities for improvement.
Manage scheduling, attendance, overtime, and timekeeping.
Address performance issues and support employee development.
Assist with recruiting, onboarding, and training.
Review branch financials (P&L, expenses, KPIs) and identify cost-saving opportunities.
Oversee delivery operations and driver performance.
Ensure compliance with OSHA, DOT, EPA, GDP, and company policies.
Lead safety initiatives and participate in safety programs.
Support facility maintenance, audits, and inspections.
Report incidents per company procedures.
Assist with month-end close and administrative reporting.